Catherine “Paige” Newell
Longview
Summary
Dedicated and team-oriented individual, with exceptional customer service and attention to detail. With a strong background in Culinary Arts, enhancing customer satisfaction, quality control, and mass production.
Overview
15
15
years of professional experience
Work History
5 Star Cake Decorator
Albertsons
2024.01 - 2026.04
- Designed and decorated custom cakes to meet client specifications and enhance product presentation.
- Collaborated with team members to streamline decorating processes, improving overall efficiency in production.
- Trained junior decorators on techniques and best practices, fostering skill development within the team.
- Ensured adherence to food safety and sanitation standards during cake preparation and decoration processes.
- Developed unique cake designs for seasonal promotions, contributing to increased sales during holiday events.
- Implemented new decorating techniques that increased customer satisfaction and engagement with bakery products.
- Designed specialty cakes for weddings, birthdays, and graduations.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
- Consistently met customer expectations through clear communication regarding design specifications and delivery timelines.
- Maintained a clean and sanitary workspace, adhering to strict food safety guidelines and ensuring overall quality control.
- Enhanced customer satisfaction by designing and executing visually appealing customized cake orders.
- Developed a loyal clientele through exceptional customer service and high-quality cake decorations.
- Improved bakery sales by creating innovative cake designs for holidays and special events.
Head Pastry Chef
Bally's Hotel & Casino
2021.02 - 2023.12
- Developed innovative dessert menus that enhanced guest satisfaction and elevated dining experiences.
- Supervised pastry team to ensure timely production of high-quality desserts for casino events and restaurants.
- Collaborated with culinary staff to design seasonal offerings, aligning with marketing initiatives and guest preferences.
- Streamlined standard operating procedures for pastry preparation, reducing waste and increasing consistency in product quality.
- Led menu tastings and feedback sessions, incorporating insights to continuously refine dessert offerings based on guest input.
- Operated clean pastry cooking station and complied with applicable health and safety standards.
- Delivered training sessions on advanced baking techniques to fellow staff members, sharing valuable industry knowledge and expertise.
Bakery Team Leader
Lowder Baking Company
2017.10 - 2020.12
- Supervised daily bakery operations to ensure quality and consistency in product output.
- Trained and mentored new team members on production techniques and safety protocols.
- Developed process improvements that enhanced workflow efficiency and reduced production time.
- Managed inventory control, ordering supplies, and minimizing waste to maximize profitability.
Kitchen Manager
Buttercups Cupcakes
2011.05 - 2017.06
- Supervised daily kitchen operations, ensuring adherence to food safety standards and quality control.
- Trained and mentored staff on proper baking techniques and equipment usage.
- Streamlined inventory management processes, reducing waste and optimizing supply levels.
- Developed seasonal menu items, enhancing customer engagement and satisfaction.
Education
Associate of Arts - Culinary
Bossier Parish Community College
Bossier City, LA02.2011
Skills
- Customer service
- Work ethic and integrity
- Customer assistance
- Patience and empathy
- Time management skills
- Cash handling
- Cleaning and sanitizing
- Customer service excellence
- Reliability and punctuality
- Order taking
- Sanitation standards
- Multitasking and organization
Timeline
5 Star Cake Decorator
Albertsons
2024.01 - 2026.04
Head Pastry Chef
Bally's Hotel & Casino
2021.02 - 2023.12
Bakery Team Leader
Lowder Baking Company
2017.10 - 2020.12
Kitchen Manager
Buttercups Cupcakes
2011.05 - 2017.06
Associate of Arts - Culinary
Bossier Parish Community College