Catherine Picard
Zion,IL
Summary
Store Manager with 15 plus years of experience excelling in leadership, scheduling, and Microsoft Office Suite applications. Demonstrated expertise in boosting district performance, enhancing team compliance, and driving significant sales growth. Known for exceptional business acumen and innovative solutions, committed to supporting organizational success through detail-oriented management and strategic training initiatives
Overview
16
16
years of professional experience
Work History
Store Manager
VFC- The North Face
08.2025 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Coach, Train and develop team member for future leadership and overall store performance
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
Store Manager
Boot Barn Holdings Inc.
08.2017 - 08.2025
- Train team members on policies, boosting district performance and compliance.
- Organize travel, events, and regional meetings as District Ambassador.
- Demonstrated a strong attention to detail resulting in overall decrease in administrative errors throughout the district.
- Approval expense reports, ensuring financial accuracy. Utilize Microsoft Office Suites and Teams for district and regional collaboration.
- Managed payroll and budgeting using Kronos software.
- Partner with vendors to ensure product needs are met, while analyzing business trends to exceed key metrics and sales goals.
- Adapt to evolving business needs, adjusting store schedules, implementing operational directives, and training staff on new procedures.
- Utilize Microsoft Office suite for data input and analysis, leveraging KPI reports to measure progress and understand inventory needs.
- Spearheaded district-wide performance improvements through targeted team training, resulting in enhanced compliance and operational efficiency.
- Orchestrated seamless new store openings, fostering cross-functional collaboration to ensure timely execution and successful launches.
- Pioneered adaptive strategies to meet evolving business needs, including staff training on new procedures and operational directive implementation
Store Manager
Luxottica-Sunglass Hut
02.2015 - 08.2017
- Trained and led a customer-focused team, boosting sales by 36% within a year.
- Supervised and trained 18 staff across multiple units, enhancing team performance.
- Analyzed business reports to drive profitability, achieving significant financial growth.
- Managed payroll systems to maintain budgeted schedules, optimizing labor costs. Facilitated communication between store and executive management for accurate information flow
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
Store Manager
Rue 21
06.2012 - 02.2015
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Improved store efficiency by streamlining operational processes and implementing time-saving strategies.
- Oversaw store layout and visual merchandising to create an inviting shopping environment that drove customer engagement.
- Maintained strict compliance with company policies and procedures as well as local regulations, avoiding potential fines or penalties.
- Increased sales with effective staff training and development programs, ensuring excellent customer service.
- Optimized scheduling practices to ensure adequate staffing during peak hours while controlling labor costs.
Assistant Manager
Luxottica- Oakley Vault
08.2010 - 01.2015
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Increased sales through effective merchandising strategies and targeted promotions.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
Education
High School Diploma -
Skills
- Training and mentoring
- Customer relations
- Team leadership and coaching
- Problem-solving
- Work Planning and Prioritization
- Customer service
- Team leadership
- Store operations
- Database management
- Goals and performance
Accomplishments
- Highest overall shrink reduction. 2017, 2018, 2019
- District Embassador( assistant District manager 2018-2025)
- Lowest Company-wide Turnover rate 2020, 2021 and 2022
Timeline
Store Manager
VFC- The North Face
08.2025 - Current
Store Manager
Boot Barn Holdings Inc.
08.2017 - 08.2025
Store Manager
Luxottica-Sunglass Hut
02.2015 - 08.2017
Store Manager
Rue 21
06.2012 - 02.2015
Assistant Manager
Luxottica- Oakley Vault
08.2010 - 01.2015