Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Catherinne Alfaro

Irving,TX

Summary

From an excellent customer service representative to a devoted classroom teacher, strong expertise in serving others.

Customer service-

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Educator-

Dedicated and responsive professional with proven skills in classroom management, behavior modification, and individualized support. Comfortable working with students of different skill levels, and languages, to promote learning and boost educational success. Serves as role model by using growth mindset to develop young minds and inspire love of learning.

Overview

17
17
years of professional experience

Work History

Reading Specialist

GPISD
Grand Prairie, TX
07.2021 - 05.2024
  • Developed and implemented reading intervention plans for struggling students.
  • Collaborated with teachers to develop strategies for differentiating instruction based on the needs of individual students.
  • Presented workshops at staff meetings regarding effective methods for teaching literacy skills.
  • Utilized data from formative and summative assessments in order to analyze student progress towards meeting learning goals.

Bilingual RLA Teacher

IISD
Irving , TX
08.2017 - 07.2021
  • Provided individualized instruction to meet the needs of all students.
  • Maintained a safe and orderly learning environment for all students.
  • Established positive relationships with parents to ensure effective communication regarding student progress and well-being.

Bilingual CSR

Dollar Thrifty Automotive Group
DFW Airport, TX
10.2007 - 07.2016
  • Provided excellent customer service to clients with diverse cultural backgrounds, resolving their issues promptly and effectively.
  • Answered incoming customer inquiries in Spanish and English, providing accurate information and solutions.
  • Utilized problem-solving skills to resolve customer concerns in a timely manner.

Education

Master of Arts - Curriculum And Instruction

UT Arlington
Arlington, TX
12-2019

Bachelor of Arts - Interdisciplinary Studies

UT Arlington
Arlington, TX
05-2017

Skills

  • Problem-solving abilities
  • Retail sales customer service
  • Critical Thinking
  • Data Entry
  • Exit Interviews
  • Teaching
  • New Hire Orientation

Languages

English
Professional
Spanish
Professional

Timeline

Reading Specialist

GPISD
07.2021 - 05.2024

Bilingual RLA Teacher

IISD
08.2017 - 07.2021

Bilingual CSR

Dollar Thrifty Automotive Group
10.2007 - 07.2016

Master of Arts - Curriculum And Instruction

UT Arlington

Bachelor of Arts - Interdisciplinary Studies

UT Arlington
Catherinne Alfaro