Catheryn Reyes
Milwaukee,WI
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Positive, upbeat professional brings several years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building repour with customers to promote satisfaction, resolve concerns, and maintain long-term customer loyalty. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Results-oriented individual and passionate about continuous learning and professional development.
Overview
2025
2025
years of professional experience
Work History
Journey Person/Customer Service Associate,
Outpost Natural Foods
, WI
08.2022 - 03.2024
- Greeted customers and identified their needs.
- Informed customers about various available products and services.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Escalated unresolved customer issues to the appropriate department or manager for resolution.
- Ensured sufficient inventory levels to fulfill orders efficiently.
- Suggested product solutions based on individual customer needs.
- Answered phone calls from customers promptly and courteously.
- Maintained knowledge of current sales promotions and new product releases.
- Stayed informed of industry trends by attending relevant workshops and seminars.
- Followed policies and procedures to meet or exceed established performance requirements.
- Trained new hires on products and services, best practices, and protocols to reduce process gaps.
- Ordered and stocked necessary products for various departments.
- Rotate product when needed for freshness and/or by expiration dates.
Food Preparation Worker
Dawns Foods
Wisconsin , Wisconsin
Logging Skidder Machine Opperator
BC Pulpwood,
Certified Nursing Assistant
Brookdale Senior Living Facility
Brandon, FL
Home Health Aide
Premier Financial Management Services
Milwaukee , Wisconsin
Education
Certified Nurses Assistant - Nursing
Minnie's CNA Medical School
Plant City, FL03-2009
GED -
Durant High School
Dover, Florida 05-2002
Skills
- Stock replenishment
- Customer service excellence
- Point-of-sales systems
- Stock management proficiency
- Food Preparation in manufacturing setting
- Medical record tracking
- Personal hygiene support
- HIPAA
- Interdisciplinary communication
- Drug administration
- Infection control procedures
Timeline
Journey Person/Customer Service Associate,
Outpost Natural Foods
08.2022 - 03.2024
Food Preparation Worker
Dawns Foods
Logging Skidder Machine Opperator
BC Pulpwood,
Certified Nursing Assistant
Brookdale Senior Living Facility
Home Health Aide
Premier Financial Management Services
Certified Nurses Assistant - Nursing
Minnie's CNA Medical School
GED -
Durant High School