Cathey Henderson-Freeney
Garland,TX
Summary
Dynamic customer relations professional with a proven track record at Assurant, excelling in problem-solving and customer complaint resolution. Recognized for enhancing client satisfaction through proactive service and clear communication. Committed to organizational goals, consistently meeting compliance standards while fostering positive experiences and driving sales through effective promotion of membership benefits.
Skilled Agent experienced in identifying the needs of the client and working to find a solution promptly and professionally.
Overview
16
16
years of professional experience
Work History
Cousumer Relations Agent
Assurant Specialty Property
07.2009 - Current
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Consistently met compliance requirements for the agency by promptly completing mandatory continuing education courses and staying current on industry regulations.
- Coordinated with cross-functional teams to ensure seamless service delivery.
Frontline Member Associate
Assurant
07.2009 - Current
- Contributed to an increase in sales by promoting membership benefits and highlighting additional products or services.
- Applied problem-solving skills when faced with unexpected challenges, demonstrating versatility within the role.
- Supported company initiatives by volunteering for community outreach events, representing the organization with pride and professionalism.
Education
No Degree - Business Administration
Broohhaven Community College
Farmers Branch, TXSkills
- Problem-solving skills
- Positive attitude
- Customer service and care
- Problem-solving
- Organizational skills
- Goal-oriented mindset
- Clear communication
- Customer complaint resolution
Timeline
Cousumer Relations Agent
Assurant Specialty Property
07.2009 - Current
Frontline Member Associate
Assurant
07.2009 - Current
No Degree - Business Administration
Broohhaven Community College
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