Cathion N Graham
Coral Springs
Summary
Dedicated healthcare professional specializing in patient care management and healthcare administration. Enhances care delivery and operational workflows through effective teamwork and strong organizational skills. Supports medical staff and manages patient needs while maintaining healthcare standards. Skilled in vital signs monitoring, patient mobility assistance, and medical documentation.
Overview
15
15
years of professional experience
Work History
Patient Care Assistant/Health Care Coordinator
Memorial Regional Hospital Hollywood-
Hollywood, FL
01.2023 - 04.2026
- 8 South Renal & Pancreatic Transplant Unit/IMCU
- Assisted nursing staff with patient assessments, documenting vital signs accurately and promptly.
- Coordinated with multidisciplinary teams to develop personalized care plans for patients.
- Trained new staff on hospital protocols, enhancing team efficiency and service quality.
- Implemented process improvements that streamlined patient flow and reduced wait times in the unit.
- Supported emergency response efforts by maintaining readiness of supplies and equipment in critical situations.
- Assisted nurses with daily patient care tasks, ensuring timely and efficient medical support.
- Demonstrated strong teamwork skills by collaborating effectively with colleagues and other healthcare professionals to achieve optimal patient outcomes.
- Promoted a positive patient experience by actively listening and empathizing with their needs and emotions.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Facilitated effective communication between patients, families, and healthcare staff to ensure understanding and address concerns.
- Ensured accurate documentation of patient information in electronic health records for appropriate record keeping.
- Prioritized confidentiality by diligently adhering to HIPAA regulations when handling sensitive patient information.
- Participated in ongoing training opportunities to stay current on best practices within the field of patient care.
- Attended to patient and family's immediate needs and concerns by acknowledging and providing required attention.
- Consulted with Pharmacy Tech regarding patient medication
- Perform needed clerical tasks, including copying, faxing, filing, and ordering/obtaining supplies.
- Assemble and maintain patient records and charts.
- Provided compassionate patient care, ensuring comfort and safety during daily activities.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Assisted in meal preparation and feeding support for patients with various dietary restrictions or swallowing difficulties.
- Implemented infection control protocols effectively, reducing the spread of illness within the facility.
- Improved patient satisfaction by responding promptly to call lights and addressing needs or concerns.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Documented patient information and care activities in electronic health record.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
Patient Care Technician
Holy Cross Hospital
Fort Lauderdale, FL
11.2024 - 07.2025
- Immediate Care Unit (IMCU)
- Assisted nursing staff with patient assessments, documenting vital signs accurately and promptly.
- Coordinated with multidisciplinary teams to develop personalized care plans for patients.
- Trained new staff on hospital protocols, enhancing team efficiency and service quality.
- Implemented process improvements that streamlined patient flow and reduced wait times in the unit.
- Supported emergency response efforts by maintaining readiness of supplies and equipment in critical situations.
- Assisted nurses with daily patient care tasks, ensuring timely and efficient medical support.
- Demonstrated strong teamwork skills by collaborating effectively with colleagues and other healthcare professionals to achieve optimal patient outcomes.
- Promoted a positive patient experience by actively listening and empathizing with their needs and emotions.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Facilitated effective communication between patients, families, and healthcare staff to ensure understanding and address concerns.
- Ensured accurate documentation of patient information in electronic health records for appropriate record keeping.
- Prioritized confidentiality by diligently adhering to HIPAA regulations when handling sensitive patient information.
- Participated in ongoing training opportunities to stay current on best practices within the field of patient care.
- Attended to patient and family's immediate needs and concerns by acknowledging and providing required attention.
- Consult with Pharmacy Tech regarding patient medication
- Performs needed clerical tasks, including copying, faxing, filing, and ordering/obtaining supplies.
- Assembles and maintains patient records and charts.
- Provided compassionate patient care, ensuring comfort and safety during daily activities.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Assisted in meal preparation and feeding support for patients with various dietary restrictions or swallowing difficulties.
- Implemented infection control protocols effectively, reducing the spread of illness within the facility.
- Improved patient satisfaction by responding promptly to call lights and addressing needs or concerns.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Documented patient information and care activities in electronic health record.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
Patient Access Agent 1
Memorial Healthcare System
Miramar, FL
01.2023 - 12.2023
- Responds to inbound interactions utilizing the EMR to schedule and confirm patient appointments
- Completed patient registration and financial services activities, addressing inquiries to enhance patient experience.
- Process effectively various EMR work queues by updating, deferring or editing information following established protocols and workflow
- Enrolled and activated patient portal accounts, escalating issues according to established protocols to ensure timely resolution.
- Performed customer verifications and set up new customer accounts to streamline patient access processes.
Patient Care Associate/Health Unit Secretary
Broward Health Medical Center
Fort Lauderdale, FL
07.2017 - 01.2023
- Assisted nursing staff with patient care tasks, ensuring comfort and support during treatment.
- Monitored vital signs, documenting changes and reporting concerns to healthcare professionals promptly.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Recorded temperature, blood pressure, pulse, and respiration rate based on instructions from medical or nursing staff.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Consult with Pharmacy Tech regarding patient medication
- Followed directions of licensed nurses to administer medications and treatments.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Facilitated smooth transitions between shifts by communicating pertinent patient information during detailed handoff reports.
- Promoted a safe and clean environment through strict adherence to infection control protocols and regular room sanitation.
- Maintained cleanliness and organization of patient areas, adhering to infection control protocols diligently.
- Participated in quality improvement initiatives, contributing to enhanced operational efficiency within the department.
- Mentored new associates in patient care protocols, enhancing team performance and service quality.
- Contributed to a positive work culture by actively participating in team meetings and offering constructive feedback for continuous improvement efforts.
- Provided emotional support to patients and families, fostering trust and strong relationships throughout the care process.
- Facilitated communication between patients and medical teams, enhancing overall patient experience.
- Enhanced patient care by efficiently managing medical records and promptly scheduling appointments.
- Maintained current and accurate medical records for patients.
- Streamlined patient admission processes by coordinating necessary documentation and information transfer efficiently.
- Expedited patient admissions process by gathering essential data from patients upon arrival and accurately entering it into electronic health records systems.
- Scheduled appointments and maintained department master calendar to facilitate efficient patient flow.
- Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
- Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
- Assembles and maintains patient records and charts.
- Performs needed clerical tasks, including copying, faxing, filing, and ordering/obtaining supplies.
- Educated patients on health management practices, promoting adherence to treatment plans effectively.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Improved unit workflow by effectively prioritizing tasks and collaborating with team members to complete assignments in a timely manner.
- Streamlined patient admission processes by coordinating necessary documentation and information transfer efficiently.
- Expedited patient admissions process by gathering essential data from patients upon arrival and accurately entering it into electronic health records systems.
Team Leader/ Customer Service Rep.
Teleperformance
Tamarac, FL
10.2014 - 05.2015
- Handle and resolve customer complaints
- Addressed customer complaints to improve satisfaction
- Obtain and evaluate all relevant information to handle product and service inquiries
- Provide pricing and delivery information
- Executed customer verifications promptly
- Set up new customer accounts
- Process orders, forms, applications and requests
- Organize workflow to meet customer timeframes
- Referred requests and unresolved issues to appropriate resources
- Manage customers' accounts
- Maintained detailed records of customer interactions and transactions
- Logged details of inquiries, comments, and complaints
- Documented actions taken during customer interactions
- Prepare and distribute customer activity reports
- Updated and maintained customer databases regularly
- Communicate and coordinate with internal departments
- Provided insights on customer service process to identify areas for improvement
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
Nursing Assistant
Heartland Facility
Tamarac, FL
10.2013 - 12.2013
- Assisted nursing staff with patient assessments, documenting vital signs accurately and promptly.
- Coordinated with multidisciplinary teams to develop personalized care plans for patients.
- Trained new staff on hospital protocols, enhancing team efficiency and service quality.
- Implemented process improvements that streamlined patient flow and reduced wait times in the unit.
- Supported emergency response efforts by maintaining readiness of supplies and equipment in critical situations.
- Assisted nurses with daily patient care tasks, ensuring timely and efficient medical support.
- Demonstrated strong teamwork skills by collaborating effectively with colleagues and other healthcare professionals to achieve optimal patient outcomes.
- Promoted a positive patient experience by actively listening and empathizing with their needs and emotions.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Facilitated effective communication between patients, families, and healthcare staff to ensure understanding and address concerns.
- Ensured accurate documentation of patient information in electronic health records for appropriate record keeping.
- Prioritized confidentiality by diligently adhering to HIPAA regulations when handling sensitive patient information.
- Participated in ongoing training opportunities to stay current on best practices within the field of patient care.
- Attended to patient and family's immediate needs and concerns by acknowledging and providing required attention.
- Consulted with Pharmacy Tech regarding patient medication
- Performs needed clerical tasks, including copying, faxing, filing, and ordering/obtaining supplies.
- Assembles and maintains patient records and charts.
- Provided compassionate patient care, ensuring comfort and safety during daily activities.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Assisted in meal preparation and feeding support for patients with various dietary restrictions or swallowing difficulties.
- Implemented infection control protocols effectively, reducing the spread of illness within the facility.
- Improved patient satisfaction by responding promptly to call lights and addressing needs or concerns.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Documented patient information and care activities in electronic health record.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
Dual Medical Assistant
Georgia Center for Diabetes
Sandy Springs, GA
01.2011 - 07.2011
- Administered patient care, including vital signs monitoring and medication preparation.
- Coordinated appointments and managed patient records using electronic health record systems.
- Assisted healthcare providers during examinations and procedures, ensuring optimal patient comfort.
- Educated patients on diabetes management strategies, fostering improved self-care practices.
- Developed patient education materials tailored to diverse learning needs and literacy levels.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before they were depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared lab specimens for diagnostic evaluation.
- Oriented and trained new staff on proper procedures and policies.
Education
Associate Nursing Program - Nursing Education
Keiser University
Fort Lauderdale, FL08-2020
Certified Nursing Assistant - Nursing Education
Center for Career Training
North Lauderdale Lakes, FL01-2015
Medical Office Expert - Medical Assistant / Billing & Coding Specialist - Medical Assistant
Medtech Institute
Tucker, GA07-2011
General Education - Business Management/Administrative Assistant
Stephenson High School
Stone Mountain, GASkills
- Patient care software
- Medical Terminology
- Vital signs
- Medical Records
- Urinalysis/Lab Draw
- Cerner/Epic
- EDemand/ Teletracking
- Ethics & HIPAA
- Communication skills
- Patient Advocacy
- Safety Protocols
- Care Coordination
- Patient monitoring
- Emotional Support
- CNA License #325836
Timeline
Patient Care Technician
Holy Cross Hospital
11.2024 - 07.2025
Patient Care Assistant/Health Care Coordinator
Memorial Regional Hospital Hollywood-
01.2023 - 04.2026
Patient Access Agent 1
Memorial Healthcare System
01.2023 - 12.2023
Patient Care Associate/Health Unit Secretary
Broward Health Medical Center
07.2017 - 01.2023
Team Leader/ Customer Service Rep.
Teleperformance
10.2014 - 05.2015
Nursing Assistant
Heartland Facility
10.2013 - 12.2013
Dual Medical Assistant
Georgia Center for Diabetes
01.2011 - 07.2011
Medical Office Expert - Medical Assistant / Billing & Coding Specialist - Medical Assistant
Medtech Institute
Certified Nursing Assistant - Nursing Education
Center for Career Training
Associate Nursing Program - Nursing Education
Keiser University
General Education - Business Management/Administrative Assistant
Stephenson High School