Cathleen L. Kumar

• Coordinated driver assignments and route coverage using radio and dispatch scheduling systems.
• Monitored vehicle locations and service status through GPS and real-time tracking tools.
• Communicated schedule changes, detours, and delays to operators with clear, timely instructions.
• Documented trip updates, incidents, and service disruptions in dispatch logs accurately.
• Responded to calls from drivers and passengers, resolving routing and timing issues efficiently.
• Prioritized urgent service needs to maintain coverage and minimize passenger wait times.
• Assisted with daily service coordination by relaying information between operations, maintenance, and field staff.
• Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
• Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
• Consistently met performance metrics for call handling, contributing to the overall success of the department.
• Maintained high levels of confidentiality and discretion with sensitive information.
• Adapted quickly to changing situations, ensuring uninterrupted dispatch operations during emergencies.

• Oversaw the route and condition of field units to manage daily schedule and maintain organized shifts.
• Directed dispatching, routing, and tracking of fleet vehicles.
• Maintained updated and detailed records of calls in physical and electronic databases.
• Monitored and tracked dispatch communication systems to facilitate efficient operations.
• Self-motivated, with a strong sense of personal responsibility.
• Managed time efficiently in order to complete all tasks within deadlines.

• Transported passengers safely along prescribed routes according to tight schedules.
• Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
• Adhered to scheduled routes, ensuring timely drop-offs and pick-ups to meet preset criteria.
• Operated various fixed route coaches, including 40" and 60" models, to ensure efficient passenger transport.

Meeting all ADA policies and procedures including those of the company and the Regional Transportation Commission Of Southern Nevada.

Maintained a State driver's license to enable legal operation of school buses for student transport, field trips and other purposes.

• Maintained updated and detailed records of calls in physical and electronic databases.
• Coordinated vehicle repairs, ensuring fleet operations remained efficient and reliable.
• Maintained updated and detailed records of calls in physical and electronic databases.
• Monitored routes in Swiftly and added detours in Orbital and Swiftly to alert operators and riders.
• Dispatch Road to Supervisors to Operators: Accidents, Incidents, Well Checks, Problem Solving Coaches in field regarding repair, Assisted with detours.

• Transported passengers safely along prescribed routes according to tight schedules.
• Transported passengers safely along prescribed routes, ensuring adherence to tight schedules for reliable service.
• Maintained adherence to scheduled routes, achieving timely drop-offs and pick-ups to meet preset criteria.
• Operate various types of fixed route coaches (40" and 60")

Operated various types of fixed route coaches, including 40" and 60" models, to ensure efficient passenger transport.

Maintained a State driver's license to enable legal operation of school buses for student transport, field trips and other purposes.

• Executed all relevant schedules for routes and arrivals, contributing to efficient service delivery.

• Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
• Operated cash register to record transactions accurately and efficiently.
• Assisted customers with purchases, locating items, and enrolling in reward programs to enhance customer satisfaction.
• Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
• Secured cash drawers and resolved discrepancies in daily totals to ensure accurate financial reporting.
• Checked identification for proof-of-age for alcohol and tobacco sales.
• Reconciled cash drawer at shift start and end, identifying and correcting errors to maintain accuracy.
• Restocked and organized merchandise in front lanes.
• Placed orders for inventory to ensure stock availability.
• Processed accounts payable and receivable transactions efficiently.
• Collaborated with vendors to ensure timely delivery of products.

• Delivered exceptional customer service as Coach Operator, enhancing passenger experience.
• 15 Awards from The Las Vegas Chamber of Commerce for Customer Service
• Top Notch Safety of all passengers while meeting and exceeding client contract obligations and company polices
• As a Dispatcher I ensured routes ran ontime
• Provided vital information to Operators to ensure their success and thoroughly completed their assignments
• Answered phone lines for overnight calls from customers.
• Managed accident and incident reports for operators, ensuring thorough documentation.
• As a Master Scheduler Built Route Deployments Using various means(Spreadsheets,Trapeze Para Cutter, and company routing procedures
• Created Bid packets using an Access Database for major bids,Holiday Bids,Vacation Bids in addition to Seniority Tables , Attendance Tables and reports.
• I consistently scanned and scrubbed routes to maximize productivity.
• Facilitated process improvements for internal and external teams, ensuring compliance with all CBA articles.
• Entered new vehicles into Orbital, and into Access database, and trapeze database.
• Grouped routes in Trapeze software for efficient scheduling and dispatching.
• Investigated customer comments to identify trends and areas for service improvement.