Cathleen Mohr
Welaka,FL
Summary
Dedicated and result oriented Senior Claims Professional with 20+ years of successful experience in claims and risk management. Successful history of thoroughly investigating, analyzing, interpreting law, policies and contractual obligations in preparation for negotiation. Excellent written and verbal communication skills developed through both formal education and professional experience. Proficient in MS Office and Internet. Claims Evaluation • General Liability Claims • Claim Inventory • Departmental Management Claim File Documentation • Leadership Training • Client Relations • Quality Assurance Investigation
Overview
27
27
years of professional experience
1
1
Certification
Work History
SENIOR LITIGATION REP
PROGRESSIVE HOME INSURANCE
01.2021 - Current
- Manage and evaluate residential property claims in litigation while maintaining accurate documentation and analysis through all phases of the litigation process with clear direction to defense counsel
- Attend mediations, depositions, and trials.
SENIOR LITIGATION REP
HERITAGE INSURANCE
01.2019 - 01.2021
- Litigation examiner handling over two hundred private property and AOB suits in active litigation
- Effectively manage litigation process and defense counsel to ensure timely and cost-effective outcomes
- Establish and execute appropriate action plans for claim resolution including cost management while achieving appropriate financial balance between allocated expense and loss outcome
- Attend mediations, depositions, and trials.
INDEPENDENT ADJUSTER
CITIZENS PROPERTY INSURANCE
01.2017 - 01.2019
- Senior litigation and appraisal property adjuster
- Managed inventory of disputed residential property claims and resolved through the appraisal process
- Senior litigation adjuster handling residential weather and non-weather-related property and catastrophe claims in litigation.
INDEPENDENT ADJUSTER
STATE FARM INSURANCE
01.2014 - 01.2016
- Oversaw residential catastrophe claims in dispute.
SENIOR CASUALTY REPRESENTATIVE
DIRECT GENERAL INSURANCE
01.2010 - 01.2013
- Determined coverage, investigated liability, and facilitated global settlement conferences including represented and non-represented parties in multiple competing limits cases
- Successfully managed inventory of complex, serious injury and coverage issue claims with minimal policy limits as well as personal property damage.
RISK MANAGER
HEALTHCARE PARKING SYSTEMS
01.2007 - 01.2010
- Effectively managed property damage, worker’s compensation and bodily injury claims and litigation for valet parking Company with over two hundred locations nationwide
- Executed employee training programs, claim evaluation, negotiation and payment, subrogation, maintained OSHA logs and created weekly and monthly statistical reports
- Oversaw handling of litigated claims and managed carrier handling.
SENIOR LITIGATION REPRESENTATIVE/CLAIM SUPERVISOR
FIRST ACCEPTANCE INSURANCE
01.2006 - 01.2007
- Administered team of automobile and bodily injury liability adjusters
- Conducted training in total loss and property damage handling, injury evaluation and negotiations.
Senior Litigation Examiner
T.H.E. INSURANCE
01.2005 - 01.2006
- Determined coverage, investigation of certificates issued to additional insureds, reservation of rights, assigning and conferring with defense counsel throughout litigation process, attending mediations, depositions, and trials, assigning and instructing private investigators and independent adjusters when necessary as well as negotiation and settlement of high exposure, complex claims with minimal supervision.
Claims Generalist
ESURANCE
01.2004 - 01.2005
- Sustained inventory of personal auto and bodily injury claims ranging from low to high complexity in multiple states.
Litigation Adjuster
The Hartford
01.2002 - 01.2004
- Efficiently maintained claim inventory of personal auto and bodily injury suits in multiple states
- Evaluated injury, loss, liability, and subrogation potential
- Attended mediation, depositions, and trials.
Liability Supervisor
FIRST FLORIDIAN INSURANCE
01.2001 - 01.2002
- Directed automobile claim department
- Actively managed personal inventory of homeowner’s liability, personal lines and commercial bodily injury cases involving attorney represented clients; attended mediations and depositions, developed litigation strategies in conjunction with defense counsel, negotiated settlements with plaintiff counsel.
Bodily Injury Negotiator
MERCURY INSURANCE GROUP
01.1998 - 01.2001
- Evaluated, negotiated, and settled medium to high value, complex liability and bodily injury claims
- Organized settlements and/or defense with attorneys for cases in litigation or pre-litigation states.
Education
Master of Arts in English Education -
University of South Florida
Tampa, FLBachelor of Arts in English Literature & Psychology -
Flagler College
St. Augustine, FLSkills
- Goal-oriented mindset
- Strategic Direction
Certification
- Florida 620 all Lines Adjuster License, 2000
- GA, SC, NC, TN, AL, RI, et al.
Timeline
SENIOR LITIGATION REP
PROGRESSIVE HOME INSURANCE
01.2021 - Current
SENIOR LITIGATION REP
HERITAGE INSURANCE
01.2019 - 01.2021
INDEPENDENT ADJUSTER
CITIZENS PROPERTY INSURANCE
01.2017 - 01.2019
INDEPENDENT ADJUSTER
STATE FARM INSURANCE
01.2014 - 01.2016
SENIOR CASUALTY REPRESENTATIVE
DIRECT GENERAL INSURANCE
01.2010 - 01.2013
RISK MANAGER
HEALTHCARE PARKING SYSTEMS
01.2007 - 01.2010
SENIOR LITIGATION REPRESENTATIVE/CLAIM SUPERVISOR
FIRST ACCEPTANCE INSURANCE
01.2006 - 01.2007
Senior Litigation Examiner
T.H.E. INSURANCE
01.2005 - 01.2006
Claims Generalist
ESURANCE
01.2004 - 01.2005
Litigation Adjuster
The Hartford
01.2002 - 01.2004
Liability Supervisor
FIRST FLORIDIAN INSURANCE
01.2001 - 01.2002
Bodily Injury Negotiator
MERCURY INSURANCE GROUP
01.1998 - 01.2001
Bachelor of Arts in English Literature & Psychology -
Flagler College
Master of Arts in English Education -
University of South Florida
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