Talilia Conely
Indianapolis
Summary
Professional in customer success with robust experience in driving client satisfaction and retention. Skilled in relationship building, problem-solving, and delivering tailored solutions. Strong focus on team collaboration, adaptability, and achieving results. Known for reliability, effective communication, and strategic thinking.
Overview
10
10
years of professional experience
Work History
Multi-Rep / Claims and Customer Care Rep
Elevance Health/Anthem
10.2022 - 01.2026
- Act as liaison between member and provider by requesting information when needed.
- Streamline claims processing, ensuring accuracy and timely member support.
- Enhance data verification processes to boost efficiency in claim adjustments.
- Provide pivotal support in resolving member concerns, improving satisfaction.
Verifications Advocate / Underwriter
Carvana
01.2021 - 05.2022
- Assist customers with concerns regarding their order
- Communicates needs with customer to set them up for success
- Verifies validity of documents submitted
Customer Care Rep II
Anthem
11.2018 - 12.2020
- Assist members with their benefit and claim issues
- Communicates with provider on behalf of member
- Strives to fulfill members needs the first call
Team Lead/Trainer
Monavation
08.2017 - 10.2018
- Delegating tasks to team
- Monitoring inventory and distribution
- Executing commercial and residential restoration
Team Lead/ Trainer
Finish Line Dist. Center
10.2015 - 06.2017
- Delegating tasks to a team of 15
- Implementing training for current/incoming staff.
- Workplace procedure monitoring
Education
Core 40 + Business Diploma -
Warren Central High School
01.2009
Skills
- Customer service
- Training
- Time management
- Goal-oriented mindset
- Client relationship building
- Customer relations
- Quality control
- Regulation
- Underwriting
- Customer support
Timeline
Multi-Rep / Claims and Customer Care Rep
Elevance Health/Anthem
10.2022 - 01.2026
Verifications Advocate / Underwriter
Carvana
01.2021 - 05.2022
Customer Care Rep II
Anthem
11.2018 - 12.2020
Team Lead/Trainer
Monavation
08.2017 - 10.2018
Team Lead/ Trainer
Finish Line Dist. Center
10.2015 - 06.2017
Core 40 + Business Diploma -
Warren Central High School
COURSES
- 2007 - 2009
- Business management Courses at Warren Central High School
- Accounting and Bookkeeping Courses at Warren Central High School