Amanda Crossett
Jackson,TN
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Service Rep/Urgent Care Rep
West Tennessee Bone & Joint
Jackson,TN
11.2023 - Current
- Provided exceptional support to patients through effective communication and problem resolution.
- Managed appointment scheduling and follow-up processes to enhance patient experience.
- Assisted in maintaining accurate patient records using electronic health record systems.
- Collaborated with healthcare providers to ensure timely information exchange and care coordination.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Led initiatives to enhance service quality, contributing to overall patient satisfaction scores improvement.
Certified Pharmacy Technician
Bakers Family Pharmacy
Jackson, TN
10.2020 - 05.2023
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Communicated directly with doctors offices via telephone, fax, and email.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Restocked automated medication dispensing equipment.
- Coordinated verification and filling of more than 500 daily prescriptions in high-volume pharmacy environment.
- Set up and modified patient profiles to include current information such as medications and insurance details.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Maintained drug inventory levels by ordering necessary medications and supplies.
- Knowledgeable in RX30, DRX, Parata and Parata Pass Packaging.
Certified Pharmacy Technician
Walgreens
Jackson, TN
12.2018 - 10.2020
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
Certified Pharmacy Technician
CVS Pharmacy
Jackson, TN
06.2015 - 12.2018
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Communicated directly with doctors offices via telephone, fax, and email.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
Education
High School Diploma -
North Side High School
Jackson, TN05-2009
Skills
- Teambuilding
- Decision-Making
- Flexible and Adaptable
- Active Listening
- Excellent Communication
- Multitasking Abilities
- Analytical and Critical Thinking
- Data Entry
- Good Telephone Etiquette
- Attention to Detail
- Customer service
- Active listening
- Critical thinking
- Data entry
- Appointment scheduling
Certification
- CPhT - Certified Pharmacy Technician PTCB
- Pharmacy License - Tennessee State Board of Pharmacy
Timeline
Customer Service Rep/Urgent Care Rep
West Tennessee Bone & Joint
11.2023 - Current
Certified Pharmacy Technician
Bakers Family Pharmacy
10.2020 - 05.2023
Certified Pharmacy Technician
Walgreens
12.2018 - 10.2020
Certified Pharmacy Technician
CVS Pharmacy
06.2015 - 12.2018
High School Diploma -
North Side High School