Jazmine Rivera

• Delivered exceptional customer service by assisting policyholders with product selection, exchanges, and technical support inquiries.
• Explained insurance policies and coverage options clearly, ensuring customers understood benefits, billing procedures, and available payment plans.
• Processed customer payments accurately and assisted with setting up flexible payment options to prevent service interruptions.
• Maintained detailed and accurate records of customer interactions, transactions, and inquiries using electronic systems and databases.
• Asked targeted, probing questions to identify customer needs and ensure accurate data entry and issue resolution.
• Resolved customer concerns efficiently and professionally, improving overall customer satisfaction and retention.
• Remained calm under pressure and successfully de-escalated difficult or high-stress customer situations.
• Conducted follow-up calls to confirm issue resolution and reinforce positive customer relationships.
• Performed administrative tasks including filing documentation, updating records, and generating reports.
• Supported onboarding and training of new team members by sharing best practices, tools, and resources.

Mon - Fri 11am to 4pm

• Retention specialist; Guaranteed customer satisfaction and longevity within accounts.
• Coaching and developing of new agents or low performers to increase productivity and performance with my designated team.
• Managed daily operations of the team including scheduling shifts, assigning tasks, tracking attendance and approving time off requests.
• Conducted regular meetings with staff to discuss progress on projects, provide updates on changes in policy or procedure, and address any issues that need to be addressed.
• Set objectives for teams based on organizational goals; monitored performance against targets; provided feedback and took corrective action when needed.
• Developed and implemented team-building strategies to promote collaboration and cohesion.

• Took accurate orders and communicated with kitchen staff efficiently.
• Managed payment transactions and handled cash register operations.
• Maintained cleanliness of dining area and ensured proper table settings.
• Greeted customers, answered questions, and recommended specials to increase profits.
• Checked back with customers throughout meal service to ensure satisfaction.

• Provided excellent customer service in a fast-paced dining environment.
• Took accurate orders and communicated with kitchen staff efficiently.
• Managed payment transactions and handled cash register operations.
• Maintained cleanliness of dining area and ensured proper table settings.
• Followed safety and sanitation guidelines to uphold restaurant standards.