Karina Mendez
Passaic
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Patient Service Representative
Summit Health
05.2021 - Current
- Took copayments and compiled daily financial records.
- Used Athena to schedule appointments.
- Balanced deposits and credit card payments each day.
- Assisted patients in filling out check-in and payment paperwork.
- Verified insurance eligibility and coverage for patients.
- Built and maintained positive working relationships with patients and staff.
- Entered patient demographic and insurance data into electronic medical record system.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Greeted and assisted patients with check-in procedures.
Office Manager
Riverside Pediatrics
10.2019 - 05.2021
- Oversee proper staff training
- Ensure a safe, secure, and legal work environment
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Dealing first hand with complaints, queries, and correspondence
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Monitor and supervise the work of both administrative and clinical staff
Patient Care Coordinator
Riverside Pediatrics
12.2016 - 10.2019
- 4+ Years using EPIC EMR
- Delivered excellent patient experiences and direct care.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Engaged with patients to provide critical information.
- Greeted and assisted patients with check-in procedures.
Receptionist
First Med of NJ Urgent Care Center
01.2015 - 12.2016
- Telephone & Front Desk Reception
- Collect co pays and process payments
- Customer Service
- Filing and retrieving medical records
- Complaint Handling
- Patient Scheduling
- Insurance Input
- Registering patients
- Sorting and organizing mail
Medical Assistant
First Med of NJ Urgent Care Center
08.2013 - 12.2016
- Performed phlebotomy on patients, urinalysis, injections, EKG's and obtained vital signs
- Collected, processed and labeled specimens and completed lab requisition
- Obtained client medical history, medication information, symptoms, and allergies.
- Processed patient history intake
- Escorted patients to and from exam rooms and treatment room
- Maintained, cleaned and sterilized all exam/treatment room, instruments and disposed of contaminated supplies
- Train externs/employees
- Knowledge of D.O.T, Varicose Laser Procedures, Drug tests, Allergy Skin Testing, Stress Test
Education
Medical Assistant - Diploma
Star Career Academy
Clifton, NJ01.2013
Skills
- Bi-lingual (English/Spanish)
- Legal & Medical Ethics
- Patient Intake
- Microsoft Word/Excel
- Electronic Medical Records
- EPIC/Athena Knowledge
- Routing lab results
- Privacy compliance
Certification
- American Heart Association (BLS/CPR), 02/06/13
- HIPAA
- Bloodborne Pathogen (OSHA)
Timeline
Patient Service Representative
Summit Health
05.2021 - Current
Office Manager
Riverside Pediatrics
10.2019 - 05.2021
Patient Care Coordinator
Riverside Pediatrics
12.2016 - 10.2019
Receptionist
First Med of NJ Urgent Care Center
01.2015 - 12.2016
Medical Assistant
First Med of NJ Urgent Care Center
08.2013 - 12.2016
Medical Assistant - Diploma
Star Career Academy
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