ISATIZ VELAZQUEZ FONSECA
Patient Service Representative
Haines City,FL
Summary
Organized Patient Service Representative with over 10 years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.
Overview
15
15
years of professional experience
Work History
Patient Service Representative
Clinical Care Medical Center
04.2022 - Current
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Greeted and assisted patients with check-in procedures.
- Managed patient registration process, confirming data accuracy and completeness.
- Organized patient records and database to facilitate information storage and retrieval.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Managed high call volume, prioritizing urgent issues and directing calls appropriately for optimal resolution.
- Provided excellent customer service to patients and medical staff.
- Resolved customer complaints using established follow-up procedures.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
Patient Care Technician
Kidmed Urgent Care
3 2020 - 12.2021
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Recognized potential emergencies promptly, initiating appropriate action to stabilize patients until further assistance arrived.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Transported patients between rooms and appointments or testing locations.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
Radiology Service Coordinator
Employment Consulting Services
05.2018 - 11.2019
- Trained internal staff members on administrative processes, work instructions, and procedures to facilitate consistent and seamless department operations
- Evaluated staff performance and provided coaching to address inefficiencies.
- Scheduled team members based on coverage needs and personal strengths
- Promoted excellence and efficiency of care as the leader of a team of 15 radiology professionals
- Performed diagnostic imaging procedures, including x-ray, magnetic resonance imaging, and computed tomography scans.
- Mentored junior staff members in radiologic techniques, contributing to their professional development and skill growth.
CAT Scan Technologist
Health Service Solution
01.2016 - 05.2018
- Positioned patients and x-ray and CT equipment, and implemented beam-restrictive devices and shielding techniques to minimize radiation exposure
- Maintained the highest levels of quality, safety, and patient confidentiality by following hospital and regulatory guidelines when collecting patient information and conducting imaging procedures
- Fostered relationships with patients to minimize patient anxiety and distress, and enhance cooperation
- Reviewed physicians' orders to assess patients' medical imaging needs and operated radiologic equipment to capture diagnostic images, including fluoroscopy, x-ray, orthopedic, and CT/CAT scans
- Tested patients to gather information on a wide range of illnesses and diagnoses
- Maintained inventory and supply levels for contrast materials, film, catheters, and other medical items, checking inventory stock and reordering items running low
- Administered drugs and fluids to patients, including IV contrast materials, radiopharmaceuticals, and antispasmodics.
Radiologic Technologist
Puerto Rico Children's Hospital
07.2009 - 12.2015
- Positioned patients and x-ray and CT equipment, and implemented beam-restrictive devices and shielding techniques to minimize radiation exposure
- Utilized mobile imaging and x-ray equipment in trauma centers, operating rooms, emergency rooms, and patient bedsides
- Tested patients to gather information on a wide range of illnesses and diagnoses
- Developed and labeled diagnostic images and films in accordance with established quality standards and updated patient records
- Maintained inventory and supply levels for contrast materials, film, catheters, and other medical items, checking inventory stock and reordering items running low
- Captured and developed images following physicians' orders allowing proper diagnosis and treatment
- Fostered relationships with patients to minimize patient anxiety and distress, and enhance cooperation
- Reviewed physicians' orders to assess patients' medical imaging needs and operated radiologic equipment to capture diagnostic images, including fluoroscopy, x-ray, orthopedic, and CT/CAT scans
- Maintained the highest levels of quality, safety, and patient confidentiality by following hospital and regulatory guidelines when collecting patient information and conducting imaging procedures
- Delivered comprehensive training to students and new technologists on equipment, imaging processing, patient relations, and best practices.
Education
Associate of Applied Science in Medical Radiologic Technology -
Universidad Central Del Caribe
Bayamon, PRCertification in CT Scan & MRI - undefined
Universidad Central Del Caribe
Bayamon, PRSkills
Staff training
undefinedTimeline
Patient Service Representative
Clinical Care Medical Center
04.2022 - Current
Radiology Service Coordinator
Employment Consulting Services
05.2018 - 11.2019
CAT Scan Technologist
Health Service Solution
01.2016 - 05.2018
Radiologic Technologist
Puerto Rico Children's Hospital
07.2009 - 12.2015
Patient Care Technician
Kidmed Urgent Care
3 2020 - 12.2021
Associate of Applied Science in Medical Radiologic Technology -
Universidad Central Del Caribe
Certification in CT Scan & MRI - undefined
Universidad Central Del Caribe
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