Open To Work
Laurie Taylor
Brooksville,FL
Work Preference
Summary
Dedicated Patient Service Representative with proven skills in appointment coordination, patient interaction, and HIPAA compliance. Known for delivering exceptional customer service and resolving patient concerns promptly.
Overview
24
24
years of professional experience
Work History
Patient Service Representative
Littleton Regional Healthcare
Littleton , Nh
06.2024 - Current
- Handled incoming calls and provided accurate information about services offered.
- Managed high volume of incoming calls, delivering exceptional customer service to patients and families.
- Resolved patient concerns promptly, contributing to a positive healthcare experience.
- Communicated with medical staff to relay patient information and resolve inquiries.
- Coordinated with clinical and administrative staff to address patient needs effectively.
- Collaborated with team members to streamline front desk operations effectively.
- Responded to incoming calls professionally, providing information and assistance to callers.
- Maintained patient records in compliance with privacy regulations and hospital policies.
- Adhered to HIPAA regulations when handling confidential patient information.
- Inputted patient demographic data into electronic health record system.
- Assisted with the completion of medical forms and records.
- Supported hospital and clinic operations using customer service skills and detailed system knowledge.
Front End Supervisor
Lowes Home Improvment
Littleton, New Hampshire
08.2020 - 06.2024
- Supervised daily operations of front end team to ensure smooth workflow.
- Coordinated scheduling for front end associates, ensuring optimal coverage during peak hours to enhance customer service.
- Trained staff on customer service best practices and operational procedures.
- Trained new employees in customer service techniques and store policies.
- Assisted customers with product inquiries and checkout processes effectively.
- Resolved customer complaints promptly to maintain a positive shopping experience.
- Managed cash handling procedures and ensured compliance with company policies.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Promoted store loyalty program to increase customer engagement and drive consistent sales.
- Identified and addressed opportunities for improvement within the department, enhancing overall operational effectiveness.
- Developed and implemented training programs for new hires, promoting consistency in service delivery and improving team performance.
- Delegated work to employees based on shift requirements, individual strengths and unique training.
- Coordinated with other departments to ensure smooth flow between receiving goods, stocking shelves, check out process.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Supervised the proper maintenance of all equipment used at the checkout area.
- Reviewed safety, health, and sanitation processes throughout areas and enforced rules to promote security and safety.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Managed opening and closing procedures by reconciling sales records and cash transactions with software data.
- Assisted management team in developing operational strategies that improved overall store performance.
- Implemented procedures to reduce shrinkage and increase profitability of the department.
- Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases, and requisitions.
- Established key performance indicators for front end personnel and monitored progress against them regularly.
- Processed returns and exchanges according to company policies.
- Balanced cash registers daily to maintain financial integrity.
- Used Point of Sale register system to complete transactions.
- Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
- Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Researched out-of-stock items to find additional inventory in other store locations.
Store Manager
Walgreens
Willimantic, Connecticut
12.2001 - 06.2019
- Conducted regular audits to maintain accurate financial records and reporting.
- Managed inventory oversight through regular cycle counts and audits to prevent shrinkage.
- Coordinated scheduling to optimize staff coverage during peak hours.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Resolved customer complaints in a timely manner.
- Established customer service standards and monitored staff compliance.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Enhanced in-store visibility by updating and maintaining signage and product displays to attract customers.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Analyzed customer feedback to implement operational improvements that enhanced customer satisfaction.
- Developed store tactics and strategies that aligned with operational performance and sales goals.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Identified operational issues and implemented process improvements that enhanced workplace safety and productivity.
- Ensured compliance with safety regulations and company policies.
- Maintained accurate records of employee performance reviews.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Assessed operational efficiency of the store's departments.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Monitored inventory levels and placed orders to restock shelves.
- Performed regular price checks to ensure competitive pricing.
- Updated POS system with new products and promotional offers.
- Collaborated with corporate teams to align local initiatives with business objectives.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Monitored inventory levels and placed orders to restock shelves.
Education
High School Diploma -
East Windsor High School
East Windsor, CT 06-1985
Skills
- Patient interaction
- Appointment coordination
- Appointment management
- Patient scheduling
- Electronic health records
- HIPAA compliance
- Medical terminology
- Inventory management
- Customer service
- Staff training
- Conflict resolution
- Performance evaluation
- Operational strategy
- Team leadership
- Scheduling optimization
- Communication skills
- Problem solving
- Time management
- Employee training
- Payroll management
- Product merchandising
- Store operations
- Goals and performance
- Retail sales techniques
- Root-cause analysis
- Talent recruitment
- Store opening and closing
- Strategic thinker
- Reliable
- Team motivation
- Mathematical aptitude
- Employee retention strategies
- Loss prevention procedures
- Customer response
- Store merchandising
- Sales analysis
Timeline
Patient Service Representative
Littleton Regional Healthcare
06.2024 - Current
Front End Supervisor
Lowes Home Improvment
08.2020 - 06.2024
Store Manager
Walgreens
12.2001 - 06.2019
High School Diploma -
East Windsor High School