Michel'le Thornton
Shaker Heights
Summary
Detail-oriented Patient Service Representative with outstanding treatment knowledge and stellar communication skills. Successful at coordinating between patients and professionals and offering comprehensive patient education. Committed to organization and time management.
Overview
18
18
years of professional experience
Work History
Patient Service Representative
METRO HEALTH CARE
Cleveland
03.2022 - Current
- Greeted and checked in patients professionally, enhancing patient experience and satisfaction.
- Answered phone calls and addressed patient inquiries promptly, ensuring clear communication and support.
- Schedule, confirm, and reschedule appointments.
- Verify patient demographics, insurance information, and eligibility.
- Collect copayments and process payments accurately.
- Coordinated communication between patients, providers, and clinical staff, facilitating efficient care delivery.
- Ensure compliance with HIPAA and patient privacy regulations.
Patient Service Representative
Cleveland Clinic
Independence
03.2019 - 03.2022
- Greeted and checked in patients to ensure a welcoming experience and smooth flow of operations.
- Schedule, confirm, and reschedule appointments.
- Verify patient demographics, insurance information, and eligibility.
- Collect copayments and process payments accurately.
- Answered phone calls and addressed patient inquiries to enhance patient satisfaction and support.
- Coordinated communication between patients, providers, and clinical staff to ensure seamless care delivery.
- Ensure compliance with HIPAA and patient privacy regulations.
Customer Service Representative
Check N Go
Cleveland
03.2017 - 03.2020
- Answered telephones, provided accurate information to callers, and efficiently transferred calls as needed.
- Greeted visitors and managed inquiries, directing them to appropriate personnel to enhance visitor experience.
- Operated office equipment including fax machines, copiers, and phones, coordinating repairs to ensure functionality.
- Completed forms and documentation in accordance with company procedures.
- Used computers for database management and word processing.
Direct Support Professional
Willing Hands, Inc
Cleveland
10.2017 - 12.2017
- Assisted clients with medication reminders and adherence to treatment plans.
- Monitored and reported clients' health conditions and behaviors to supervisors.
- Supported clients with daily living activities and ensured timely transportation to medical appointments.
- Prepared nutritious meals, assisted with household tasks, and delivered personal care to enhance client comfort.
- Provided emotional support and companionship to improve client well-being.
- Ensured safe, clean, and organized living environments to promote client health and well-being.
Cashier/Customer Service
McDonald's
Cleveland
01.2008 - 03.2017
- Processed payments accurately across various methods, ensuring customer satisfaction and transaction efficiency.
- Issued receipts, refunds, credits, and change to customers.
- Managed multiple customer orders efficiently in a fast-paced environment, enhancing service speed and customer experience.
- Prepared and served food and beverages while ensuring order accuracy.
- Maintained high sanitation, health, and safety standards, contributing to a safe and welcoming environment for customers.
- Cleaned, stocked, and restocked workstations and display cases.
Education
Billing And Coding -
Ohio Valley College
Cleveland, OH05-2026
Skills
- Patient registration
- Patient interaction
- Healthcare experience
- Customer service
- Documentation review
- Computer literacy
- Microsoft excel
- Microsoft word
- Time management
- Communication skills
Custom Section 1
- Mary Bongiorno 216-310-8706
Timeline
Patient Service Representative
METRO HEALTH CARE
03.2022 - Current
Patient Service Representative
Cleveland Clinic
03.2019 - 03.2022
Direct Support Professional
Willing Hands, Inc
10.2017 - 12.2017
Customer Service Representative
Check N Go
03.2017 - 03.2020
Cashier/Customer Service
McDonald's
01.2008 - 03.2017
Billing And Coding -
Ohio Valley College