Maribel Mora
Stockton ,CA
Summary
Dynamic and bilingual Patient Service Representative with a proven track record at Sutter Gould Medical, excelling in customer service and patient care confidentiality. Expert in insurance verification and electronic medical record management, I've led a team of 25+, enhancing productivity through effective training and project management. Skilled in office administration and bilingual communication, I prioritize patient satisfaction and staff development.
Overview
21
21
years of professional experience
Work History
Patient Service Representative
Sutter Gould Medical
2505 W. Hammer Lane
04.2004 - Current
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Interim Supervisor 25 + employees
- Verified insurance eligibility and coverage for patients.
- Entered patient demographic and insurance data into electronic medical record system.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Managed patient registration process, confirming data accuracy and completeness.
- Built and maintained positive working relationships with patients and staff.
- Handled customer service inquiries in person, via telephone and through email.
- Trained new employees
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Resolved customer problems and complaints.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding patients and staff.
Education
Certificate - Medical Office Specialist And Coding
Heald College
Stockton, CA07.2004
High School Diploma -
Edison High School
Stockton, CA05.2003
Skills
- Payment Collection
- Reminder Calls
- 50 WPM Typing Speed
- Patient Care and Confidentiality
- Call transfers
- Office Administration
- Punctual and Hardworking
- Billing Issue Resolution and Support
- Clinical Staff Management
- Software Applications
- Bilingual in Spanish and English
- Customer Service
- HIPAA Compliance
- Improve Patient Care
- Staff Training
- Prioritization
- Time Management
- Deposit Preparation
- Telephone Skills
- Office Supplies and Inventory
- Calendar Management
- Professional Communication
- Time observations
- PSR Audits
- Process Improvement Projects
- PTO request management
- Kronos management
- Updating Standard Work
- Audits
- Interim Supervisor
- Department Lead
- Referral coordinator
- Gemba
- Lean projects
Languages
Spanish
Native or Bilingual
Timeline
Patient Service Representative
Sutter Gould Medical
04.2004 - Current
Certificate - Medical Office Specialist And Coding
Heald College
High School Diploma -
Edison High School