JACQUELINE RUIZ
Los Angeles,CA
Summary
To secure a position within the Medical Field where my skills can be effectively utilized and at the same time allowing room for professional growth. Organized Patient Service Representative with 7 years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.
Overview
16
16
years of professional experience
Work History
Patient Service Representative
South Central Family Health Center
03.2024 - Current
- Use Nextgen to schedule appointments.
- Verify insurance
- Take copayments and compiled daily financial records.
- Assisted patients in filling out check-in and payment paperwork.
- Reminder call a day prior and day of.
CALL CENTER COORDINATOR
PIH Health
07.2021 - 07.2023
- Answer Calls
- Verify Insurance
- Email Doctors
- Page the on-call doctor
- Schedule appointments
- Use All scripts, EHR
- Transfer calls to RN
- Verify referral
- Verify CPT codes
PATIENT SERVICES ADVOCATE II
AltaMed CHLA
10.2019 - 07.2021
- Checking in patients
- Greet Patients
- Verify D.O.B
- Verify insurance
FRONT DESK
JWCH Bell Gardens
04.2017 - 10.2019
- Greet patients
- Schedule appointments
- Run eligibility, Medical, Medicare ,Cover
- California ,ppo
- Confirm appointments a day before
- Collect copays
- Use nextgen, EHR
- Take messages for staff members
- Back Office
- Verify patient's D.O.B & name
- Ask patient's reason for visit
- Weight patients .Check patients sugar (A1c)
- Check blood pressure
- Immunization
- Translate if needed
Childcare Provider
11.2008 - 08.2009
- Responsible for the care of multiple children ages ranging from new born to 7 years old
- Duties included dressing, bathing, and feeding newborn, coordinating doctor's visits, administering proper medications, planning outings activities with proper supervision and assuring a safe learning environment.
Education
Skills
- Injections
- Basic Computer Skills
- Medical Billing / Collections Procedures
- Insurance Coding (ICD-9 / CPT / HCPCS) Appointment Scheduling
- Alpha-Numeric Filing Procedures Bookkeeping
- Typing 40 wpm / 10 key Punctual
- Medical Terminology Medisoft
- Back Office Clinical Skills: Phlebotomy / Venipuncture
- Urinalysis
- 12 Lead EKGs
- Capillary / Glucometers
- Vital Signs
- CPR & First Aid Certified
- Anatomy / Physiology
- Minor Surgical Procedures
- Snellen Visual Activity Testing / Multiple trays
- Maintaining Clean Work Areas
- Employee Engagement
- Patient Privacy
- Call Transfers
- Outbound Calls
- HIPAA Guidelines
- Staff Training
- Microsoft Office
- Customer Care
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Patient Service Representative
South Central Family Health Center
03.2024 - Current
CALL CENTER COORDINATOR
PIH Health
07.2021 - 07.2023
PATIENT SERVICES ADVOCATE II
AltaMed CHLA
10.2019 - 07.2021
FRONT DESK
JWCH Bell Gardens
04.2017 - 10.2019
Childcare Provider
11.2008 - 08.2009