Ornella Neema
Atlanta,GA
Summary
To work as a Patient Service Representantive+ Medical Assistant in healthcare facility where my exceptional patient care, Compassionate with 5 years of experience in interconnecting with patients, Families, and shareholder to answer questions about healthcare policies,Simplify patient check-in processes, and collaborating with physicians to develop chronic disease, committed to obtaining the highest level of patient. satisfaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Patient Service Representative
Piedmont Urgentcare
07.2020 - Current
- Respond to customer enquires via telephone & in person request Provided exceptional customer service, scheduling appointments
- Calling insurance to insure pt insurance is Active/Inactive
- Checking Patients in /out
- Translating patients in their native preferable language
- Injection,Suture Removal, Phlebotomy, EKG, Collecting Co-pay and posting
- Manage the front desk space of the facility by Greeting with smile on face, checking them in and directing patients and visitors to appropriates or waiting areas of their needs
- Serve as a Partnership between doctors and CSR's regarding patient arrivals and any emergency situation at front
- Schedule consultations and notify patients of any changes like cancellations etc..
- Reviewed and update insurance, Letting patients know if they have any copay or previous balance to insure they willing to pay or not
- Follow HIPPA, safety, and security compliance laws to maintain overall confidentiality
Production Team Leader
House of Cheatham
12.2017 - 10.2019
- Responsible for operating and maintaining equipment
- Prepare items for distribution ensuring that all deadlines are met
- Assist in orientation and training of new employees
Education
Medical Assistant Diploma -
Altierus Career College
Norcross, Georgia02.2019
Skills
- Fluent in French
- Swahili
- Patient Registration
- Check in
- Check out
- Customer Satisfaction
- Medical billing
- Medical coding
- Patient triaging
- Assisting PA
- Injections
- Venipuncture
- EKG
- Medical Records Management
- Phone
- Co-pay collection
- Co-pay posting
- Appointment scheduling
- First aid
- CPR
- Educating Families
- Customer service
- Insurance verification
- Insurance verifying
- Patient intake
- Payment collection
- Scheduling appointments
- Patient greeting
- Bilingual
Languages
English
Full Professional
French
Full Professional
Swahili
Full Professional
Hobbies & Interests
Creative, Blogging, Cooking,
Interests
- Team Sports
- Gym Workouts
Certification
Awards
Piedmont Urgent care: Certificate of recognition.
For: Being kind, Crushing Obstacle, Starving for excellence.
Customer Service Certification – Various Providers.
Certified Medical Assistant (CMA)
Timeline
Patient Service Representative
Piedmont Urgentcare
07.2020 - Current
Production Team Leader
House of Cheatham
12.2017 - 10.2019
Awards
Piedmont Urgent care: Certificate of recognition.
For: Being kind, Crushing Obstacle, Starving for excellence.
Customer Service Certification – Various Providers.
Certified Medical Assistant (CMA)
Medical Assistant Diploma -
Altierus Career College
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