Lucie Laflamme

• Verified insurance coverage, obtained authorizations, and resolved eligibility issues before patient encounters.
• Collected copayments, explained financial policies, and processed point-of-service payments accurately.
• Registered patients, verified demographics, and updated medical records for accurate intake workflows.
• Scheduled appointments, coordinated visits, and managed provider calendars with attention to urgency and availability.
• Collaborated with clinical teams to support smooth patient flow and reduce scheduling delays.
• Maintained confidentiality while handling registration, referrals, and sensitive patient information.
• Verified insurance eligibility and coverage for patients.
• Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
• Provided exceptional customer service to patients, answering questions and addressing concerns.
• Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
• Managed patient registration process, confirming data accuracy and completeness.
• Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
• Used Epic to schedule appointments.

• Answered phones and assisted patients or callers, transferring to appropriate personnel when necessary
• Processed patient check-ins and check-outs efficiently at reception.
• verify all patient demographics, scan insurance cards and take copayments
• Assisted providers with scheduling issues and communicated with patients as needed
• Acted as a liaison between management and team members to address concerns and facilitate problem-solving initiatives.

* answer incoming calls and transfer them to the appropriate department or individual

* Managed inventory by ordering necessary supplies for the dealership.

* scheduled customer appointments for vehicle servicing to ensure timely service

*assisted car salespeople with any possible sales leads and recording customer info

• Ensured cash safe was balanced for security purposes., prepared tills, and prepared register bags for next sales date.
• Prepared bank deposits, ensuring proper accounting practices were followed for secure fund transfers.
• Investigated discrepancies between cash register and POS System totals, resolving errors to maintain accurate financial records.
• Balanced safe, prepared tills, and prepared register bags for next sales date.

• Facilitated credit card sales and transactions, including balance transfers and cash advances, to meet diverse customer needs.
• Managed customer accounts, addressing inquiries and resolving service issues to enhance customer satisfaction.
• Collaborated with sales team in developing tailored solutions for clients through active brainstorming sessions.

• Ensured timely package delivery through proper labeling and placement in sorting bins by postal codes.
• Maintained accurate records of processed mail volume to support streamlined operations and timely delivery.
• Maintained accurate records of mail volume processed, ensuring streamlined operations and timely delivery.
• Supported customers with special service requests, enhancing trust in USPS through effective handling of certified mail and insurance claims.
• Supported other locations by covering shifts when staff were unavailable. I worked in several offices in NH, VT & ME

• Handled sensitive information with discretion, ensuring confidentiality of company documents and personnel records to protect organizational integrity.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Managed inventory control by tracking orders and supplies in the office. by ordering and requisitions and stocking and shipment receiving.

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Responded to customer inquiries about products, services, and company information, ensuring clarity and satisfaction.
• Processed customer orders via phone and mail
• Cross-sold additional numismatic items to customers