Summary
Overview
Work History
Education
Skills
Timeline
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Kayla Brooke Davis

Boiling Springs,SC

Summary

Highly-motivated professional recognized for outstanding productivity and efficiency in task completion. Expertise in conflict resolution, time management, and effective communication fosters seamless operations and enhances customer satisfaction. Skilled in active listening and empathy drive positive customer interactions, leading to improved outcomes. Career aspirations include further enhancing operational excellence and customer engagement strategies.

Overview

5
5
years of professional experience

Work History

CSR - Customer Service Representative

A Plus Insurance
SC
06.2024 - 12.2024
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.
  • Provided comprehensive explanations for better understanding of insurance policies.
  • Managed customer payments and invoices.
  • Evaluated call performances for quality assurance.
  • Organized information by using spreadsheets, databases or word processing applications.
  • Generated sales by prospecting leads, cold calling and negotiating advantageous deals.

Shift Leader/Manager

CrumbI
Mason, OH
05.2023 - 08.2024
  • Oversaw procedures for both commencing and ending daily operations.
  • Supervised manufacturing operations.
  • Managed and streamlined all required production orders.
  • Ensured accuracy in accounting records.
  • Documented receipts, employee hours and inventory movement.
  • Performed cashier duties when necessary including handling payments from customers using POS systems or cash registers.

Data Entry

W&k
Charlotte, NC
12.2019 - 12.2021
  • Performed administrative tasks including filing documents, data entry.
  • Efficiently embraced and utilized new software tools.
  • Enhanced operational efficiency within the emergency department.
  • Verified accuracy of data entry in various databases.
  • Boosted worker productivity through effective ergonomic adjustments.
  • Implemented efficient verification procedures.

Education

High school or equivalent - Biological And Physical Sciences

James Madison High School
Atlanta, GA
08.2018

Skills

  • Hospitality Operations Knowledge
  • Experienced in Multi-Line Communication
  • Customer service
  • Proficient in Microsoft Office Suite
  • Supervising experience
  • Business administration
  • Project planning
  • Software Troubleshooting
  • Sales Strategy Development
  • Experienced in Multi-Line Communication
  • Communication skills
  • Detail-Oriented Data Input
  • Time management
  • Fluent in French
  • Shift scheduling

Timeline

CSR - Customer Service Representative

A Plus Insurance
06.2024 - 12.2024

Shift Leader/Manager

CrumbI
05.2023 - 08.2024

Data Entry

W&k
12.2019 - 12.2021

High school or equivalent - Biological And Physical Sciences

James Madison High School

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Kayla Brooke Davis