Compassionate, detailed- oriented newly Certified Medical Assistant (CMA) seeking a position in an established medical office supporting physicians, nurses and other medical staff to facilitate patient care.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Patient Service Representative
UT Health San Antonio
08.2021 - 09.2022
Verified insurance eligibility and coverage for patients.
Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
Filed and maintained patient records in accordance with HIPAA regulations.
Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
Managed patient registration process, confirming data accuracy and completeness.
Handled customer service inquiries in person, via telephone and through email.
Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
Handled complex insurance pre-authorization processes accurately, enabling timely delivery of necessary medical services.
Answered incoming calls, scheduled appointments and filed medical records.
Office Manager
Madhatters Tea House & Cafe
07.2009 - 03.2020
Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Manage private events and catering orders for a diverse clientele.