Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Melissa Mares

San Antonio,TX

Summary

Compassionate, detailed- oriented newly Certified Medical Assistant (CMA) seeking a position in an established medical office supporting physicians, nurses and other medical staff to facilitate patient care.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Patient Service Representative

UT Health San Antonio
08.2021 - 09.2022
  • Verified insurance eligibility and coverage for patients.
  • Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
  • Managed patient registration process, confirming data accuracy and completeness.
  • Handled customer service inquiries in person, via telephone and through email.
  • Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
  • Handled complex insurance pre-authorization processes accurately, enabling timely delivery of necessary medical services.
  • Answered incoming calls, scheduled appointments and filed medical records.

Office Manager

Madhatters Tea House & Cafe
07.2009 - 03.2020
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Manage private events and catering orders for a diverse clientele.

Education

Medical Assistant Certification
San Antonio, TX
01-2026

Register Dental Assistant
San Antonio, TX
01-2020

High School Diploma -

Thomas Edison High School
San Antonio, TX
01-2004

Skills

  • CPR
  • Phlebotomy
  • Injections
  • Vitals
  • Patient confidentiality
  • Phone and email etiquette
  • Multitasking and organization
  • Punctual and hardworking

Certification

January 2026

  • CPR AMERICAN HEART ASSOCIATION

Timeline

Patient Service Representative

UT Health San Antonio
08.2021 - 09.2022

Office Manager

Madhatters Tea House & Cafe
07.2009 - 03.2020

Medical Assistant Certification

Register Dental Assistant

High School Diploma -

Thomas Edison High School