Jesus Cruz
Chicago,IL
Summary
Career Objective Seeking to grow within an organization. Looking for development opportunities where I can adapt my skills and experience. Integrate into an influential team where we can all accomplish set goals by the organization.
Dependable and consistent person that can accomplish daily tasks. I have a people-person personality with a great character that works well with staff and clients. Able to manage and solve problems in a rational and beneficial way for all parties.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Store Service Associate
Comcast Co.
04.2023 - 01.2024
- Maintained accurate records of customer interactions, ensuring consistency in service delivery.
- Developed strong relationships with clients through consistent communication and excellent service delivery.
- Implemented effective problem-solving techniques for efficient resolution of customer concerns.
- Handled high-volume calls, effectively addressing customer needs while maintaining professionalism.
- Utilized advanced CRM systems proficiently for tracking customer interactions and managing follow-ups diligently.
- Unloaded, loaded, and stocked merchandise.
- Responded to customer calls and emails to answer questions about products and services.
- Interpreted diagnostic results to provide accurate repair recommendations.
- Managed inventory effectively, ensuring stock levels were maintained at optimal levels for peak business periods.
- Assisted customers in setting up new devices, transferring data, and troubleshooting technical issues as needed.
- Enhanced teamwork, collaborated with colleagues to share knowledge and improve overall store performance.
- Contributed to an positive work culture by actively participating in team meetings, sharing ideas, and supporting colleagues.
Utility Locator
USIC.
08.2022 - 12.2022
- Locating of underground utilities including telecommunications, electric, gas, water and sewer systems.
- Read and interpret utility maps/prints to identify type and size of underground utilities.
- Thoroughly search for underground utilities in an area, properly marking the location, completely the paperwork and photographing each locate.
- Use assigned communication equipment to effectively communicate with excavators, utility representatives, and company personnel regarding locating utilities.
- Streamlined workflow by utilizing advanced technology such as GPS devices, electromagnetic locators, and ground-penetrating radar systems.
- Safely operate company vehicles to and from job sites.
- Utilize stakes, flags and paint to mark location of underground utilities.
- Verified field information and notified the designated city departments regarding updates and corrections.
- Use company laptop to input and close out work orders in a timely manner.
Business Technician
Comcast Co.
03.2016 - 07.2022
- Install cable, internet, and phone services for residential and commercial customers
- Troubleshoot and correct any issues customers may be experiencing with Comcast services
- Maintain and configure RF levels at Tap, ground block and inside customer’s home/business, verifying levels are within specs
- Run fiber optic, CAT6, and coax cable through conduits
- Familiarity with reading and interpreting schematics, diagrams, and blueprints
- Take daily inventory of all the equipment needed to complete workday
- Work with hand and power tools, crimp connectors and wall fish HDMIs
- Lead new Comcast project takeovers in MDU and high rise buildings downtown
- Communicate with dispatch and supervisor throughout the day regarding estimated time of completion for work orders
- Oversee and handle corporate “VIP” escalation jobs
- Clean and maintain Comcast lockboxes including labeling customer lines
- Notate all information from job sites into companies’ software system for future reference
- Utilize Microsoft office (Word, Excel, PowerPoint, Outlook) daily
- Train new hires in both residential and commercial accounts
- Interim supervisor.
Education
High School Diploma -
Thomas Kelly High School
Chicago 09.2024 -
Skills
Bi-Lingual (English/Spanish)
Certification
Google IT Support
Timeline
High School Diploma -
Thomas Kelly High School
09.2024 -
Google IT Support
02-2024
Store Service Associate
Comcast Co.
04.2023 - 01.2024
Utility Locator
USIC.
08.2022 - 12.2022
Business Technician
Comcast Co.
03.2016 - 07.2022