Yaralee Collins
Newcastle,IN
Summary
Customer service professional prepared for this role with track record of delivering high-quality support and assistance. Proven ability to manage customer interactions and resolve issues promptly, ensuring positive experience. Known for being reliable team player who adapts to changing needs and consistently achieves results. Proficient in communication, problem-solving, and maintaining customer satisfaction.
Overview
23
23
years of professional experience
2
2
Languages
Work History
Service Associate Teller
First Merchants Bank
New Castle, IN
07.2025 - 04.2026
- Assisted customers with account inquiries and transaction requests.
- Educated clients on banking products and services offerings.
- Maintained accurate records of customer interactions and transactions.
- Collaborated with team members to resolve customer issues efficiently.
- Ensured compliance with bank policies and regulatory requirements.
- Consulted with customers regarding needs and addressed concerns.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Participated in team meetings to discuss goals and objectives.
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved customer complaints in a professional manner.
- Balanced the register at the end of each shift.
- Handled cash, credit card, and check payments for goods and services.
- Supported financial advisors with administrative and client support assistance.
- Facilitated communication between Spanish-speaking clients and service providers.
- Conducted consecutive interpretations during meetings and conferences.
- Interpreted phone conversations between people who spoke different languages fluently.
- Maintained confidentiality of data during interpreting sessions due to sensitive nature of discussions.
Key Holder/Sales Associate
Dollar General
Whiteland, USA
06.2024 - 07.2024
- Performed daily opening and closing procedures such as counting the cash drawer, balancing receipts, and reconciling discrepancies.
- Assisted customers with product selection, price checks, returns and exchanges, and special orders.
- Executed opening, closing and register functions to meet business requirements.
- Organized merchandise displays to ensure accurate pricing and attractive presentation of products.
- Processed sales transactions quickly and accurately using POS system while maintaining a high level of customer service.
- Supported store manager in achievement of store goals and KPIs.
- Resolved customer complaints according to company policy while ensuring satisfaction at all times.
- Delivered exceptional customer service by responding to customer inquiries in a timely manner.
- Reconciled cash drawers at end of shift and reported any discrepancies to upper management immediately.
Signing Specialist- POG team
Target
Greenwood, USA
08.2013 - 08.2014
- I started out as an overnight stocker and unloading trucks.
- I was quickly promoted to Signing Specialist with a seat on the waitlist to become a team leader.
- Ensured compliance with relevant laws, regulations, policies, and procedures related to signing activities while acting as a Signing Specialist.
- Collaborated effectively with other staff members in order to efficiently complete complex signing tasks while employed as a Signing Specialist.
Customer Service / Outside Sales Food Specialist
Delco Foods
Indianapolis, USA
04.2003 - 07.2010
- I started in customer Service and worked my way to an excellent position as an outside food specialist sales representative.
- I secured new clients and assisted customers such as restaurant owners, caterers and retail shop owners in selecting appropriate items according to the menus they created.
- Coordinated with chefs to develop innovative recipes that met nutritional guidelines.
- Managed relationships with external partners such as distributors, wholesalers, and retailers.
- Performed cost analysis on ingredients and production processes to maximize efficiency.
- Resolved customer complaints regarding food service.
Education
High School Diploma -
Delta High School
Muncie, Indiana03-1999
Associate in Science (A.S.) - Psychology
Ivy Tech Community College
Muncie, IndianaSkills
- Outside sales and cold calling
- Customer service and support
- Multitasking and organizational skills
- Reliability and teamwork
- Effective communication
- Customer support
- Quality assurance
- Cross-selling and upselling
- Sales Experience
- Bi-Lingual (English/Spanish)
- Microsoft Word Proficient
- Processed daily transactions
- Balanced cash drawer
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Service Associate Teller
First Merchants Bank
07.2025 - 04.2026
Key Holder/Sales Associate
Dollar General
06.2024 - 07.2024
Signing Specialist- POG team
Target
08.2013 - 08.2014
Customer Service / Outside Sales Food Specialist
Delco Foods
04.2003 - 07.2010
Associate in Science (A.S.) - Psychology
Ivy Tech Community College
High School Diploma -
Delta High School
References
References available upon request