Yaralee Collins
New Castle,IN
Summary
Dedicated professional with a history of leadership and measurable success in customer service. Capable of swiftly resolving inquiries and complaints while ensuring exceptional service delivery. Committed to team collaboration and achieving organizational goals.
Overview
23
23
years of professional experience
Work History
Service Associate Teller
First Merchants Bank
New Castle, IN
07.2025 - 04.2026
- Assisted customers with account inquiries and transaction requests.
- Educated clients on banking products and services offerings.
- Maintained accurate records of customer interactions and transactions.
- Collaborated with team members to resolve customer issues efficiently.
- Ensured compliance with bank policies and regulatory requirements.
- Consulted with customers regarding needs and addressed concerns.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Participated in team meetings to discuss goals and objectives.
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved customer complaints in a professional manner.
- Balanced the register at the end of each shift.
- Handled cash, credit card, and check payments for goods and services.
- Supported financial advisors with administrative and client support assistance.
- Facilitated communication between Spanish-speaking clients and service providers.
- Conducted consecutive interpretations during meetings and conferences.
- Interpreted phone conversations between people who spoke different languages fluently.
- Maintained confidentiality of data during interpreting sessions due to sensitive nature of discussions.
Key Holder/Sales Associate
Dollar General
Whiteland, USA
07.2024 - 08.2024
- Performed daily opening and closing procedures such as counting the cash drawer, balancing receipts, and reconciling discrepancies.
- Assisted customers with product selection, price checks, returns and exchanges, and special orders.
- Executed opening, closing and register functions to meet business requirements.
- Organized merchandise displays to ensure accurate pricing and attractive presentation of products.
- Processed sales transactions quickly and accurately using POS system while maintaining a high level of customer service.
- Supported store manager in achievement of store goals and KPIs.
- Resolved customer complaints according to company policy while ensuring satisfaction at all times.
- Delivered exceptional customer service by responding to customer inquiries in a timely manner.
- Reconciled cash drawers at end of shift and reported any discrepancies to upper management immediately.
Signing Specialist- POG team
Target
Greenwood, USA
09.2013 - 09.2014
- I started out as an overnight stocker and unloading trucks.
- I was quickly promoted to Signing Specialist with a seat on the waitlist to become a team leader.
- Ensured compliance with relevant laws, regulations, policies, and procedures related to signing activities while acting as a Signing Specialist.
- Collaborated effectively with other staff members in order to efficiently complete complex signing tasks while employed as a Signing Specialist.
Customer Service / Outside Sales Food Specialist
Delco Foods
Indianapolis, USA
05.2003 - 08.2010
- I started in customer Service and worked my way to an excellent position as an outside food specialist sales representative.
- I secured new clients and assisted customers such as restaurant owners, caterers and retail shop owners in selecting appropriate items according to the menus they created.
- Coordinated with chefs to develop innovative recipes that met nutritional guidelines.
- Managed relationships with external partners such as distributors, wholesalers, and retailers.
- Performed cost analysis on ingredients and production processes to maximize efficiency.
- Resolved customer complaints regarding food service.
Education
High School Diploma -
Delta High School
Muncie, Indiana03-1999
Associate in Science (A.S.) - Psychology
Ivy Tech Community College
Muncie, IndianaSkills
- Outside sales and cold calling
- Sales management and team leadership
- Customer service and support
- Cash handling and inventory monitoring
- Store maintenance and product ordering
- Task delegation and personnel scheduling
- Multitasking and organizational skills
- Reliability and teamwork
- Effective communication and documentation
- Spanish Interpreter
References
References available upon request
Languages
Spanish, Conversational
Timeline
Service Associate Teller
First Merchants Bank
07.2025 - 04.2026
Key Holder/Sales Associate
Dollar General
07.2024 - 08.2024
Signing Specialist- POG team
Target
09.2013 - 09.2014
Customer Service / Outside Sales Food Specialist
Delco Foods
05.2003 - 08.2010
High School Diploma -
Delta High School
Associate in Science (A.S.) - Psychology
Ivy Tech Community College