Cathleen Quiroz
Earlimart,CA
Summary
Proven to enhance customer satisfaction and streamline operations, my tenure at Oshkosh and SUBWAY®Restaurants showcases a blend of exceptional service and efficient time management. Leveraging skills in computer use and relationship building, I've successfully implemented strategies that bolstered engagement and optimized inventory processes, demonstrating a commitment to results and workplace excellence.
Overview
1
1
year of professional experience
Work History
Seasonal Associate
Oshkosh
04.2022 - 02.2023
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Used in-store system to locate inventory and place special orders for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed efficient cash register operations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Listened to customer needs and desires to identify and recommend optimal products.
Sandwich Artist
SUBWAY®Restaurants
09.2021 - 12.2021
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
- Maintained a clean and organized workspace, adhering to strict sanitation standards.
- Promoted hygiene practices within the team by consistently following food safety guidelines and regulations.
- Restocked and rotated stock in display case to mitigate stock loss.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
Education
Bachelor of Arts - Psychology
California State University - Fresno
Fresno, CA06.2026
Associate of Arts - Psychology
Bakersfield College
Bakersfield, CA06.2024
Skills
- Customer Service
- Time Management
- Attention to Detail
- Computer Skills
- Workplace Safety
- Cash Handling
- Relationship Building
- Work Planning and Prioritization
- Product Merchandising
Languages
Spanish
Elementary
Timeline
Seasonal Associate
Oshkosh
04.2022 - 02.2023
Sandwich Artist
SUBWAY®Restaurants
09.2021 - 12.2021
Bachelor of Arts - Psychology
California State University - Fresno
Associate of Arts - Psychology
Bakersfield College
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