Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Cathleen Weddle

Houston,TX

Summary

Accomplished food service professional with extensive experience at SSA Group, adept at enhancing operational efficiency through effective inventory management and staff training. Proficient in food safety practices and customer service, fostering team collaboration to achieve service excellence. Recognized for reducing food waste by 15% while maintaining high standards in fast-paced environments.

Overview

1
1
Certification
2027
2027
years of professional experience

Work History

Food Service Worker

SSA Group
  • Operated food preparation equipment efficiently to ensure safety and compliance with health regulations.
  • Prepared and served meals following standardized recipes, maintaining consistency in quality and presentation.
  • Assisted in inventory management, tracking supplies to minimize waste and optimize stock levels.
  • Collaborated with team members to streamline kitchen operations and improve service delivery speed.
  • Trained new staff on food handling procedures and customer service best practices for optimal performance.

Food Service Assistant

SSA Food/Houston Zoo
Houston, TX
10.2020 - Current

Skilled food service assistant with decade of experience.

  • Assisted in food preparation and service, ensuring compliance with health and safety standards.
  • Maintained cleanliness and organization of dining areas, enhancing guest experience.
  • Supported inventory management by monitoring stock levels and assisting with ordering supplies.
  • Collaborated with team members to improve service efficiency during peak hours.
  • Provided exceptional customer service, addressing guest inquiries and resolving issues promptly.
  • Trained new staff on food handling procedures and operational best practices.
  • Implemented waste reduction strategies, contributing to sustainability efforts within the zoo's food services.
  • Developed positive relationships with guests, fostering a welcoming atmosphere for all visitors.
  • Adhered to safe work practices, food safety regulations, and corporate guidelines.
  • Completed daily tasks such as dishwashing, trash removal, and restocking while adhering to established safety protocols.
  • Enhanced customer satisfaction by providing friendly and efficient service during meal times.
  • Ensured compliance with health regulations through frequent cleaning and sanitation practices within the food preparation area.
  • Maintained proper food storage procedures, reducing waste and ensuring optimal freshness for all menu items.
  • Contributed to team success by proactively assisting coworkers during peak hours or covering shifts when needed.
  • Assisted in maintaining a clean and sanitary dining environment for the comfort of patrons.
  • Adhered to all safety regulations regarding food handling and preparation, ensuring a healthy and enjoyable dining experience for guests.
  • Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in a positive dining experience.
  • Prepared fresh, appetizing meals according to dietary guidelines and menu specifications.
  • Provided exceptional customer service, addressing concerns or issues promptly to maintain loyalty and satisfaction.
  • Provided valuable input on menu development based on customer feedback and personal observations of popular dishes or trends, contributing to the overall success of the establishment.
  • Facilitated smooth communication between front-of-house staff members and kitchen team, leading to timely food delivery and satisfied customers.
  • Managed cash transactions efficiently and accurately, ensuring an organized financial process for the establishment.
  • Monitored food preparation and offered feedback on portion size and presentation.

Coffee Barista

MD Anderson
Houston, TX
10.2019 - 03.2020
  • Prepared and served a variety of coffee beverages to customers efficiently.
  • Maintained cleanliness and organization of workstations and customer areas.
  • Operated espresso machines and brewing equipment following safety protocols.
  • Provided excellent customer service, addressing inquiries and concerns promptly.
  • Assisted in inventory management by monitoring stock levels and placing orders.
  • Implemented improvements to workflow processes, enhancing service speed and quality.
  • Collaborated with team members to create a positive and productive work environment.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Handled cash transactions accurately, maintaining accountability for daily register balances.
  • Enhanced customer satisfaction by crafting high-quality coffee beverages and providing exceptional service.
  • Maintained cleanliness and organization of the workspace, ensuring a safe and welcoming environment for customers.
  • Collaborated with team members to deliver timely and accurate orders during peak hours.
  • Controlled line and crowd with quick, efficient service.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Brewed and served coffee, tea and other non-alcoholic drinks according to company standards.
  • Displayed strong problem-solving abilities when addressing customer complaints or concerns promptly while maintaining professionalism at all times.
  • Accelerated order completion times by efficiently multitasking between brewing, steaming, pouring, and serving various drinks simultaneously.
  • Developed strong product knowledge to upsell menu items and increase overall sales revenue.
  • Provided personalized recommendations based on customer preferences, fostering loyalty and repeat business.
  • Maintained regular and consistent attendance and punctuality.
  • Prepared and stocked baked goods, sandwiches, wraps and light snacks to compliment beverage choices.
  • Adhered to strict food safety guidelines when preparing food items such as sandwiches, pastries, or salads for customers'' enjoyment.
  • Assisted in inventory management, reducing waste and optimizing stock levels for daily operations.
  • Coordinated with fellow staff members to keep communication lines open regarding ongoing tasks or potential issues that arose throughout shifts.
  • Streamlined drink preparation process for increased efficiency and consistent taste.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Prepared specialty drinks such as cappuccinos, lattes and mochas.
  • Followed exact recipes for mixing and preparing beverage and food items.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Learned special recipe items and seasonal offerings to best meet customer needs.
  • Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
  • Packaged bagels, muffins and other food items for customer purchase.
  • Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
  • Used POS system to accurately enter orders and process payments.
  • Minimized spoilage with proper use of first-in-first-out stock procedures.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
  • Promoted additional items with beverages, increasing store sales.
  • Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
  • Helped management keep adequate supply on hand by notifying of shortages.

Cashier Assistant

University of Houston
Houston
08.2009 - 10.2010
  • Assisted customers with transactions, ensuring prompt and accurate service.
  • Maintained cleanliness and organization of checkout area to enhance customer experience.
  • Supported inventory management by restocking shelves and assisting with product displays.
  • Handled cash and electronic payments securely, adhering to company policies.
  • Collaborated with team members to improve workflow efficiency during peak hours.
  • Engaged with customers to provide information about promotions and store policies.
  • Resolved customer inquiries and concerns professionally, enhancing satisfaction levels.
  • Met customer needs through polite, friendly and attentive service.
  • Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
  • Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
  • Cleaned, swept, mopped, and disinfected shop area to maintain customer safety and health.
  • Worked with other associates to support cashiers and management needs.
  • Cleaned and sanitized cashier workstation and scanning area.
  • Demonstrated flexibility by working various shifts including weekends, holidays or evenings when required.
  • Counted cash drawers before and after shifts to verify accuracy and report discrepancies.
  • Reduced wait times for customers by quickly processing transactions and maintaining an organized work area.
  • Bagged items securely to minimize breakages and reduce losses.
  • Removed trash, swept, and mopped floors for professional appearance.
  • Provided exceptional customer service, addressing customer inquiries and resolving issues promptly.
  • Handled high-pressure situations effectively during peak hours while maintaining a professional demeanor towards customers and colleagues.
  • Addressed and resolved complaints quickly to maintain customer satisfaction.
  • Answered questions about store policies and addressed customer concerns.

Food Service Worker

University of Houston
Houston, TX
08.2009 - 09.2010
  • Operated kitchen equipment to prepare and serve food items efficiently.
  • Maintained cleanliness of work areas in compliance with health regulations.
  • Assisted in inventory management by restocking supplies as needed.
  • Delivered exceptional customer service, addressing inquiries and concerns promptly.
  • Collaborated with team members to ensure timely meal service during peak hours.
  • Followed safety protocols while handling food and kitchen tools effectively.
  • Participated in training new staff on operational procedures and standards.
  • Monitored food quality and presentation, ensuring high standards were met consistently.
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Maintained safety standards by properly handling food and adhering to sanitation guidelines.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Promoted a positive work environment through effective communication with colleagues and supervisors.
  • Prepared and served various food and drink items to customer specifications in fast-paced environments.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Prepared and served food items while adhering to safety and sanitation guidelines.
  • Assisted in maintaining cleanliness and organization of workstations and dining areas.
  • Operated kitchen equipment efficiently, following proper usage protocols.
  • Collaborated with team members to ensure timely service during peak hours.
  • Monitored inventory levels and reported shortages to management for restocking.
  • Trained new staff on food preparation techniques and safety standards effectively.
  • Implemented feedback systems to enhance meal presentation and customer satisfaction.
  • Provided excellent customer service by addressing inquiries and resolving issues promptly.

Education

Culinary Arts

Houston Community College
Houston, TX

High School Diploma -

Red Bank Regional High School
Little Silver, NJ
06-1985

Skills

POS system operation

Food safety practices

Food presentation techniques

Quick learner

Positive attitude

Multitasking

Customer service

Strong work ethic

Cleaning and sanitation

Strong communication skills

Attention to detail

Positive attitude and energy

Team oriented

Problem-solving

Flexible schedule

Fast-paced environment

Working quickly

Working with diverse people

Safe food handling

Food preparation

Food and safety standards

Efficient food preparation

Order taking accuracy

Basic mathematics

Food assembly

Menu memorization

Complex Problem-solving

Heavy lifting capacity

Food storage practices

Professional appearance maintenance

Cross-functional teamwork

Covid-19 safety protocols

Equipment maintenance

ServSafe

Staff training and development

Food storage

Food quality assessment

Food waste reduction techniques

ServSafe certification

Food service equipment maintenance

Table setting expertise

Menu item pricing strategies

Hot table management

Buffet management

Friendly and outgoing

Cleaning and sanitizing

Certification

Current Food handler certificate Current TBCA Certificate

Timeline

Food Service Assistant

SSA Food/Houston Zoo
10.2020 - Current

Coffee Barista

MD Anderson
10.2019 - 03.2020

Cashier Assistant

University of Houston
08.2009 - 10.2010

Food Service Worker

University of Houston
08.2009 - 09.2010

Food Service Worker

SSA Group

Culinary Arts

Houston Community College

High School Diploma -

Red Bank Regional High School
Cathleen Weddle