Cathleen Peters
Alvada,OH
Summary
Proven achiever with experience at Blanchard Valley Hospital, adept in customer service and file management. Excelled in roles requiring the ability to handle multi-line phone systems and maintain confidentiality, surpassing team goals through efficient process improvements. Skilled in both verbal and written communication, consistently delivering quality service and enhancing business processes.
Overview
6
6
years of professional experience
Work History
Secretary
Blanchard Valley Hospital Labor and Delivery
02.2022 - 09.2024
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Scheduled appointments and conducted follow-up calls to clients.
- Answered multi-line phone system and enthusiastically greeted callers.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Assisted coworkers and staff members with special tasks on daily basis.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
Waitress
Wildcat Cafe
08.2018 - 08.2022
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Proved successful working within tight deadlines and a fast-paced environment.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Nursing Assistant
Blanchard Valley Hospital
01.2021 - 02.2022
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Documented care actions by completing records and logs in medical software system.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
Education
Associate of Applied Science - Nursing
Owens Community College
Perrysburg, OH12.2024
Skills
- Appointment Scheduling
- Customer Service
- File Management
- Document Preparation
- Multi-Line Phone Systems
- EHR account setup
- Inter-office communications
- Schedule Management
- Verbal and written communication
- Confidentiality understanding
- HIPAA guideline compliance
Timeline
Secretary
Blanchard Valley Hospital Labor and Delivery
02.2022 - 09.2024
Nursing Assistant
Blanchard Valley Hospital
01.2021 - 02.2022
Waitress
Wildcat Cafe
08.2018 - 08.2022
Associate of Applied Science - Nursing
Owens Community College
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