Cathleen Smith
Lubbock,TX
Summary
Enthusiastic and motivated individual passionate about customer service. Team player that works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
37
37
years of professional experience
Work History
CUSTOMER SERVICE ASSOCIATE
Dillard's
04.2022 - Current
- Helps customers every day with a positive attitude and focuses on customer satisfaction
- Handles customer online orders from acquiring merchandise through to mailing
- Provides customers with quality gift wrap services
- Answers customer telephone calls promptly to avoid on-hold wait times
- Actively listens to customers, handles concerns quickly and reports escalated significant issues to supervisor
- Processes orders accurately and efficiently, ensuring timely delivery of products or services to customers
- Provides training and support to new associates to help provide high-quality customer service
- Provides excellent customer care by responding to requests, assisting with product selection and handling ordering functions
- Monitors cash drawers in multiple checkout stations and maintains adequate cash supply
- Meets customer call guidelines.
TEACHER
All Saints Episcopal School
08.1991 - 05.2024
- Provided English/Language Arts instruction for 43 children
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences
- Graded and evaluated student assignments, papers, and course work
- Participated in parent teacher conference to discuss developments of students and increase support
- Continuously pursued professional development opportunities such as workshops or conferences to stay current in educational trends
- Mentored new teachers, sharing best practices and providing guidance to help them adapt to their new roles successfully
- Created and developed lesson plans to meet students' academic needs
- Created lessons and online testing materials to facilitate remote learning
MERCHANDISE ASSOCIATE
HomeGoods
04.2019 - 04.2022
- Transported merchandise to sales floor and restocked shelves, racks and bins.
- Collaborated closely with fellow associates, sharing best practices for visual merchandising techniques and improving overall store performance.
ASSISTANT MANAGER
The Sunglass Company
09.1987 - 07.1990
- Supervised day-to-day operations to meet performance, quality and service expectations
- Maintained a clean, safe, and organized store environment to enhance the customer experience
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies
- Improved customer satisfaction by addressing and resolving complaints promptly
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs
- Managed inventory levels to minimize stockouts while reducing overhead costs
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Education
Master of Education - Specialization in Instructional Technology
Texas Tech University
Lubbock, TX01.1991
Bachelor of Science - Emphasis in Reading
Texas Tech University
Lubbock, TX01.1987
Skills
- Customer Service/Support
- Problem Resolution
- POS System Operation
- Teamwork and Collaboration
- Money handling abilities
- Order Processing
References
References are available on request.
Timeline
CUSTOMER SERVICE ASSOCIATE
Dillard's
04.2022 - Current
MERCHANDISE ASSOCIATE
HomeGoods
04.2019 - 04.2022
TEACHER
All Saints Episcopal School
08.1991 - 05.2024
ASSISTANT MANAGER
The Sunglass Company
09.1987 - 07.1990
Master of Education - Specialization in Instructional Technology
Texas Tech University
Bachelor of Science - Emphasis in Reading
Texas Tech University
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