Cathryn Bauer
Castaic,CA
Summary
Dependable student support specialist skilled in patient service, office coordination, and student engagement strategies. Assist with classroom routines, behavior guidance, and communication that supports consistent outcomes. Manage records and administrative tasks with accuracy, discretion, and timely follow-up.
Overview
36
36
years of professional experience
Work History
SCIA
Castaic Union School District
Castaic, California
08.2010 - Current
- Supported student with academic and emotional needs to foster personal and educational growth.
- Guided students in completing classwork and assignments to improve overall learning engagement.
- Assisted teacher in effectively managing classroom behavior to create a conducive learning environment.
- Provided support to students in various classrooms and during recess activities. in other classrooms and during recess.
Medical Receptionist
ABA Physical Therapy
San Mateo, California
01.1991 - 12.2010
- Greeted patients at physical therapy clinic and managed front desk check-in.
- Managed incoming phone calls, directing inquiries to appropriate therapists and office staff to enhance communication flow.
- Answered incoming calls and responded to questions from patients and other medical offices.
- Verified patient insurance details and collected required intake paperwork.
- Verified insurance coverage for appointments and collected co-payments.
- Processed copayments and prepared daily reception documents for billing review.
- Scheduled and followed up on patient appointments, collected and processed patient payments, and maintained patient files.
- Coordinated referral forms and supported patient intake for ABA physical therapy.
- Communicated appointment changes and provided courteous service to patients and families.
- Called patients to confirm scheduled appointments and ensure preparedness. to confirm scheduled appointments and gather additional details.
- Updated patient records and kept front office files accurate.
- Prepared charts for new patients and reviewed required forms for completion.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Coordinated daily operations by liaising with physicians, nursing staff, technicians, and medical assistants to support patient care.
- Managed office phone lines by checking voicemail, returning calls, and directing messages to team members.
- Delivered high-quality administrative and customer service to support patient and work flows.
- Took messages for staff from patients to ensure timely communication. from patients and relayed information promptly to appropriate staff.
- Explained financial responsibilities to patients prior to services, ensuring transparency and understanding. of financial responsibilities before services were provided.
- Communicated with patients with compassion while keeping medical information private.
- Followed strict HIPAA guidelines to protect patient privacy.
- Straightened waiting room to create a welcoming and organized environment. to maintain neat and organized space.
- Transmitted medical records and other correspondence by mail, email, or fax.
- Assisted physicians with finalizing reports, speeches, or presentations.
Education
High School Diploma -
Carlmont High School
Belmont, CA06-1982
Some College (No Degree) - Technology Education
College of San Mateo
San Mateo, CASome College (No Degree) - Pharmacy Technician
Golden Oak Adult School
Valencia, CASkills
- Classroom management
- Student support
- Behavior management
- Instructional support
- Data recording
- Clear communication
- Verbal communication
- Collaboration
- Problem resolution
- Conflict resolution
- Flexible and adaptable
- Communication
Timeline
SCIA
Castaic Union School District
08.2010 - Current
Medical Receptionist
ABA Physical Therapy
01.1991 - 12.2010
High School Diploma -
Carlmont High School
Some College (No Degree) - Technology Education
College of San Mateo
Some College (No Degree) - Pharmacy Technician
Golden Oak Adult School