Results driven District Manager successful in leading each facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change. Never loses sight of integrity.
Hi, I’m
Cathryn Harris
District Manager 15+ Years Of Experience
Lynchburg,VA
Summary
Overview
18
years of professional experience
Work History
Check Into Cash
State/District Manager
06.2019 - 06.2022
Job overview
- Responsible for up to 33 Centers throughout VA
- Regularly performed store audits; monitoring compliance to Federal Consumer Financial Laws, state requirements and company policy and procedure
- Implemented elevated expectations for safety, store standards and new hire training resulting in a consistent decrease in shrink/internal fraud across the district
- Worked closely with managers to control charge-offs and monthly revenue; including repossessions and civil litigation
Batteries Plus Bulbs
District Manager
10.2013 - 10.2017
Job overview
- Added 2 stores to "Million Dollar Team" first year
- Increased sales by 9.5% YOY and ticket amount by $10
- Lead manager in multiple franchise store buy-backs in 2017
- Consistently outpaced CORP stores in device repair; reaching 7 repairs per day against average of 3.5
Batteries Plus Bulbs
Store Manager
10.2011 - 10.2013
Job overview
- Successfully opened new location within first 6 weeks
- Implemented "Operational Excellence" plan leading to lowest inventory variances within the Company (-$400/1%)
- Consistently finished in top 5-7% for monthly sales metrics
AT&T Mobility
Store Manager
05.2008 - 10.2011
Job overview
- Hired to open, staff and train employees for new store
- Achieved 97.9% on 2011 audit
- Rewarded Sales Excellence in 2010
Wal-Mart
Assistant Manager
05.2004 - 05.2008
Job overview
- Managed 150 front end associates
- Implemented and trained new internal audit program
Skills
Coaching and Development
Written and Verbal Communication
Critical Thinking and Creative Solutions
Sales Management
Conflict Resolution
Leadership and Teamwork
Change Management
Visual Merchandising and Planograms
Strategic Planning
Inventory Management
Troubleshooting
Relationship Building
Compliance Monitoring
Financial Management
Recruiting and Hiring
Operations Improvements
Timeline
State/District Manager
Check Into Cash
06.2019 - 06.2022
District Manager
Batteries Plus Bulbs
10.2013 - 10.2017
Store Manager
Batteries Plus Bulbs
10.2011 - 10.2013
Store Manager
AT&T Mobility
05.2008 - 10.2011
Assistant Manager
Wal-Mart
05.2004 - 05.2008