Driven entrepreneur and seasoned manager with a proven track record at Cat's Got Your Tongue and Steed Corporation. Skilled in research, writing, and relationship building. Adept at steering teams toward achieving exceptional results. Excelled in strategic planning, business development, and customer relations, significantly enhancing business growth and client satisfaction.
As the Owner of My Trivia Live since 2006, I am responsible for overseeing all aspects of the business, from strategic planning and business development to operations and financial management. I supervise a team of researchers and content developers for our in-person trivia games. I also lead a team of independent contractors to create and deliver engaging trivia experiences for our players and venues.
I served as the General Manager of a restaurant collection and was responsible for overseeing all aspects of the restaurant's operations, ensuring exceptional customer service, and driving profitability. I lead a team of employees to deliver a memorable dining experience for guests.
· Oversaw the restaurant's day-to-day operations, including food preparation, service, and cleanliness.
· Ensured compliance with health and safety regulations and maintained high standards of hygiene.
· Recruited, trained, and supervised staff members, including chefs, servers, and support staff.
· Scheduled shifts, assigned duties, and provided ongoing training and development opportunities.
· Ensured that guests received exceptional service and had a positive dining experience.
· Handled customer inquiries, complaints, and feedback in a professional and timely manner.
· Developed and managed the restaurant's budget, monitored expenses, and maximized profitability. Implemented cost-control measures and optimized revenue through effective pricing strategies.
· Developed and implemented marketing strategies to attract new customers and retain existing ones.
· Organized special events, promotions, and partnerships to increase visibility and revenue.