Cathryn Poleway
Poca
Summary
Lead initiatives to embrace new challenges with a proactive and motivated approach. Cultivate a strong work ethic and adaptability among team members to enhance productivity. Mentor peers in leveraging exceptional interpersonal skills for improved team dynamics.
Overview
17
17
years of professional experience
Work History
Account Reconciliation Specialist II
City National Bank
01.2023 - Current
- Facilitated prompt and precise resolution of reconciliation disputes and complex cases through telephone, email, and various communication methods.
- Conducted thorough research and resolved data discrepancies, ensuring data integrity across external partners and auditors.
- Conducted data analysis to identify trends and resolve technical and comparative issues.
- Facilitated responses and support for diverse inquiries across the organization.
- Managed inbound call responses and other communication channels with professionalism and appropriateness.
- Oversaw and addressed banking and balancing inquiries with promptness and accuracy.
- Executed precise data entry tasks to ensure information integrity.
- Ensured compliance with policies, procedures, and expectations to maintain operational integrity.
- Executed various assigned responsibilities, including filing, organizing, uploading, editing, balancing, and maintaining multiple company accounts.
Server
Golden Corral Corporation
05.2022 - 05.2023
- Achieved high customer satisfaction ratings through exemplary service. Maintained pristine table conditions, contributing to an enjoyable dining experience. Cultivated a collaborative team atmosphere, enhancing overall service efficiency.
Specialized Care Provider
Public Partnership LLC and Consumer Direct Care Network
11.2020 - 02.2022
- Facilitated comprehensive care for individuals with disabilities.
- Navigated complex challenges daily while providing support to clients with mental and physical disabilities.
- Facilitated activities of daily living, enhancing quality of life for individuals in need.
- Facilitated community engagement opportunities for individuals lacking access.
- Assisted individuals with personal care tasks including bathing, restroom use, grocery shopping, and attending scheduled appointments. Supported clients in managing daily activities, such as hygiene routines, shopping for necessities, and meeting appointments.
Stay At Home Mother/Homemaker
Self employed
05.2014 - 11.2020
- Executed comprehensive event management processes, focusing on logistics optimization and attendee engagement.
- Optimized scheduling processes to prioritize tasks effectively, ensuring consistent deadline compliance.
- Researched and selected premium ingredients to create balanced meals that support healthy dietary choices.
- Evaluated and adjusted household expenditures to promote financial health and efficient resource distribution.
- Implemented structured organization of household tasks and resources to enhance daily operational effectiveness.
- Implemented and directed activities designed to promote children's development and overall well-being.
Customer Service Representative
American Electric Power
04.2012 - 05.2014
- Achieved high customer satisfaction by delivering accurate product and service information. Enhanced customer understanding of offerings through clear communication. Drove positive customer interactions by providing thorough product and service insights.
- Analyzed customer feedback and implemented solutions for product and service-related problems.
- Demonstrated professionalism and accountability while representing company in client interactions.
- Managed account records and processed customer adjustments to ensure accurate billing and satisfaction.
- Compiled detailed customer profiles and performed thorough data analysis for strategic insights.
- Engaged in team efforts to drive successful completion of tasks and meet project deadlines.
- Analyzed customer feedback and proactively resolved complaints to maintain positive relationships and service quality.
- Managed order placement and coordinated refund initiation to ensure seamless transaction experiences.
- Utilized computer technology for various daily functions, ensuring effective workflow and task management.
- Processed high call volumes while providing timely and accurate assistance to clients.
Direct Service Provider
REM Community Options
12.2010 - 09.2012
- Facilitated comprehensive care for individuals with disabilities.
- Navigated complex challenges daily while providing support to clients with mental and physical disabilities.
- Facilitated activities of daily living, enhancing quality of life for individuals in need.
- Facilitated community engagement opportunities for individuals lacking access.
- Assisted individuals with personal care routines, including showering and restroom use. Supported grocery shopping activities to ensure essential needs are met. Facilitated attendance at scheduled appointments to maintain personal commitments.
Certified Nursing Assistant
Genesis Health Care - Teays Valley Center
06.2009 - 10.2010
- Collaborated with healthcare professionals to implement rehabilitation strategies for diverse age groups within the community.
- Implemented strategies to ensure a relaxing and supportive setting for long-term patient care.
- Executed daily personal care routines and housekeeping duties to promote overall well-being and comfort.
- Facilitated daily health care activities by providing assistance to nursing staff.
Education
GED -
Putnam Career And Technical College
Eleanor, WVNo Degree - Prerequisite-Nursing
Bridgevalley
South Charleston, WVSkills
- Orchestrated alignment of data across diverse sources, enhancing accuracy and consistency Guided teams in validating information to uphold correctness throughout the data review process Streamlined reconciliation processes to optimize data integration initiatives
- Implemented effective dispute resolution strategies to foster positive stakeholder engagement
- Utilized accounting standards to uphold accuracy in financial reporting and ensure adherence to compliance requirements
- Facilitated software tool usage among team members to enhance daily operations Guided colleagues in efficiently navigating software applications Contributed to project initiatives through effective utilization of software resources
- Implemented measures to guarantee compliance with regulatory standards and internal policies
- Developed and executed effective communication plans to improve team collaboration
- Ensured high-quality outcomes by maintaining meticulous attention to detail throughout all assignments
- Led document preparation and presentation development using MS Office applications Facilitated team data entry and spreadsheet organization to enhance productivity Drove project achievement by leveraging word processing and reporting tools effectively
Timeline
Account Reconciliation Specialist II
City National Bank
01.2023 - Current
Server
Golden Corral Corporation
05.2022 - 05.2023
Specialized Care Provider
Public Partnership LLC and Consumer Direct Care Network
11.2020 - 02.2022
Stay At Home Mother/Homemaker
Self employed
05.2014 - 11.2020
Customer Service Representative
American Electric Power
04.2012 - 05.2014
Direct Service Provider
REM Community Options
12.2010 - 09.2012
Certified Nursing Assistant
Genesis Health Care - Teays Valley Center
06.2009 - 10.2010
GED -
Putnam Career And Technical College
No Degree - Prerequisite-Nursing
Bridgevalley