Cathryn Joy Forbes
Raeford,NC
Summary
Senior-level Supply Chain and Operations leader with extensive experience in creating strategies and leading execution of all global supply chain activities, including procurement, manufacturing, and distribution management. Manages and leads cross-functional teams to drive product supply and productivity improvements. Leads risk mitigation, while driving supply chain strategies for end-to-end pipeline management and supply planning. Skilled in negotiation and strategic decision making, perfected by 9 years of experience in leading organizational business units.
Overview
12
12
years of professional experience
Work History
Computer Assisted Ordering Technician
Defense Commissary Agency (This is a federal job)
01.2022 - Current
- Operate handheld device to order specific items in regards to sales forecast and adjust inventory, being aware of shrinkage
- Record not in stock items to combine with end of day report to include overwrite report
- Maintain and update inventory levels on regular basis and when necessary, by physically reviewing storage and display shelf locations, shippers and warehouse
- Perform daily inventory audits of items not-in-stock and overwrite items
- Contact distributor to address and fix issues relating to store inventory
- Update store planograms and adjust items according to planogram
- Assist customers with price verification and location
- Cooperate with management to conduct quality on contract stocking and accuracy
- Maintain contact with all levels of management and deals directly with commercial distributor/vendor stocking representatives on issues affecting CAO
- Update and maintain store's in stock items as well as remove discontinued items
- Maintain and update planograms and cooperate with both management and contractor managers to ensure proper stocking of new shelf items
- Update new item electronic tags for correct product labeling and pricing
- Operate handheld device to verify inventory levels of item
- Astute managerial oversight; prevented loss of store merchandise and assets which increased revenue
- Strong attention to detail; ensured over 5,000 store items were identified by appropriate scan code tags
- Proficient in assisting accounts personnel with locating and reconciling
- Recommend customers regarding new items of merchandise
- Establish and accomplish service and sales goals for store
- Perform variety of duties in support of organization's programs, functions, and projects
- Function as primary source of guidance and assistance on military personnel matters, including application of rules, regulations, and procedures
- Research and implement regulatory guidelines and procedures for processing military human resources functions
- Utilize automated personnel systems supporting military personnel functions and operations used to manage service members both locally and service-wide
- Interface with all levels of management and deals directly with commercial distributor/vendor stocking representatives on issues affect CAO
- Provides on-the-job training to new and existing employees
- Help supervise CAO technicians, performs variety of duties such as: planning and assigning work for employees; setting priorities and assists in preparing work schedules.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Set displays for promotional periods
Store Associate
Defense Commissary Agency (This is a federal job)
05.2020 - 02.2022
- Worked independently or as part of team with routine commissary tasks
- Assisted customers with prices or location of items, operating electronic check out systems, and making correct change
- Responsible for receiving change fund and check cash drawer
- Reviewed stock levels by checking aisles to identify items not-in-stock or low-in-stock
- Received and stored supplies as arrived at commissary
- Meat display and case stocking
- Produce inspection, display and rotation
- Account maintenance, supply and computer operations.
Sales Store Checker
DeCA (This is a federal job)
08.2015 - 04.2020
- Operated both electronic register as well as assisted in self-checkout electronic register
- Helped customers find items in store and made sure got right price as listed
- Counted money as well as gave back correct change.
- Helped customers complete purchases, locate items, and join reward programs
- Answered questions about store policies and addressed customer concerns
- Restocked and organized merchandise in front lanes
- Greeted customers entering store and responded promptly to customer needs
Assistant Store Manager
Dollar General
05.2018 - 01.2019
- Under supervision of the Store Manager, managed the Non-Perishable Food and Merchandise Operations
- Assisted the Store Manager with efficient and effective inventory management, appealing and profitable merchandise presentation and quality customer service
- Assisted the Store Manager in ensuring a safe working environment and provides protection for company assets according to required procedures
- Assisted the Store Manager in ensuring staff and store compliance with all applicable food handling rules and regulations
- Followed company work processes to receive, open and unpack boxes, cartons and totes of merchandise
- Stocked merchandise, rotated and faced merchandise on shelves, and built merchandise displays
- Restocked returned and recovered merchandise
- Authorized and signed for refunds and overrides; counted register; drove to bank and deposited money in bank
- Assisted in ensuring the financial integrity of the store through strict cashier accountability, key control and adherence to company security practices and cash control procedures
- Assisted with management of the store in the Store Manager's absence
- Assisted the Store Manager, as directed, with scheduling employees; entered payroll information into computer
- As directed by the Store Manager, ordered drop-shipments
- Assisted the Store Manager with ordering; followed prescribed ordering practices to ensure the meeting or exceeding of in-stock targets; reviewed ordering plan, seasonal direction, and inventory management issues on a weekly basis
- Assisted with the efficient staging, stocking and storage of merchandise
- Ensured that merchandise was presented according to established practices and Store Manager direction; utilized merchandise fixtures properly including presentation, product pricing and signage
- Assisted in planogram implementation and maintenance
- Assisted in maintaining accurate inventory levels by controlling damages, markdowns, scanning, paperwork, and facility controls
- Assisted store manager in employee appraisals to ensure fair judgement
- Revise and guide employees work process for better results
- Plan task for employees based on highest priority
- Conducted safety meetings in absence of the Store Manager; helped to maintain a clean, well-organized store and facilitate a safe and secure working and shopping environment
- Provided superior customer service leadership
- Complied with company policies and procedures; assisted the Store Manager in ensuring employee compliance
- Assisted Store Manager, as directed, in completing all paperwork and documentation according to guidelines and deadlines
- Operated cash register and scanner to itemize and total customer's purchase; bagged merchandise
- Assisted the Store Manager to ensure the execution of the stores 7 Day Workflow Plan as it relates to stocking standards.
- Receive and respond to customer complaints
Store Manager
Brad Wilson-All Star Comics
01.2013 - 01.2015
- Received, priced, and stocked comic books, supplies, and general merchandise; updated shipping and receiving data on computer as inventory was delivered for stocking
- Recorded, balanced, and deposited monies according to established procedures; prepared sales reports and daily bank deposits for All Star Comics
- Assisted in the processing of all comic book sales, including walk-in and phone sales
- Demonstrated attention to detail by maintaining the proper knowledge needed to further assist customers
- Initiated and coordinated advertising campaigns and promotional activities to increase revenue.
Education
Bachelor's degree - Business Management
University of Maryland Global Campus
Adelphi, MD12.2022
Associate's degree - Business Management
University of Maryland University College
Adelphi, MD05.2022
Some college (no degree) - Architecture
El Paso Community College
El Paso, TX06.2015
High school diploma or equivalent -
Gloucester High School
Gloucester, VA06.2012
Some high school (no diploma) -
Mililani High School
Mililani Town01.2010
Skills
- Warehouse Operations
- Supply Chain Optimization
- Supply Management
- Demand forecasting
- Problem-solving abilities
- Interpersonal Communication
- Adaptability and Flexibility
- Task Prioritization
- Written Communication
- Self Motivation
- Organizational Skills
- Teamwork and Collaboration
Affiliations
Defense Commissary Agency - Store Associate
Availability
Permanent, Full-time
References
- Brad Wilson, Self-Employed, Small-Business Owner, 1-915-562-0443
- Raul Franco, Defense Commissary Agency, 8047652618, Raul.franco@deca.mil
Timeline
Computer Assisted Ordering Technician
Defense Commissary Agency (This is a federal job)
01.2022 - Current
Store Associate
Defense Commissary Agency (This is a federal job)
05.2020 - 02.2022
Assistant Store Manager
Dollar General
05.2018 - 01.2019
Sales Store Checker
DeCA (This is a federal job)
08.2015 - 04.2020
Store Manager
Brad Wilson-All Star Comics
01.2013 - 01.2015
Bachelor's degree - Business Management
University of Maryland Global Campus
Associate's degree - Business Management
University of Maryland University College
Some college (no degree) - Architecture
El Paso Community College
High school diploma or equivalent -
Gloucester High School
Some high school (no diploma) -
Mililani High School
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