Cathryn (Lenzi) Gerra
Charlotte
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
2
2
years of professional experience
Work History
Dunkin' Donuts Team Member
KCMC Management Inc
11.2024 - Current
- Operated register to process and manage payments and collect cash payment for order totals.
- Developed strong cooperative relationships with coworkers and managers.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Learned all required tasks quickly.
- Worked different stations to provide optimal coverage and meet production goals.
General Manager
CJ Pastelillo's Cafe
08.2024 - 11.2024
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Correctly calculated inventory and ordered appropriate supplies.
- Reviewed pricing and ordered food ingredients, kitchen appliances, and supplies.
- Set clear expectations and created positive working environment for employees.
Fountain Worker
Friendly's Restaurant Corp., LLC
05.2024 - 08.2024
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Backed up servers by setting up trays and completing some food deliveries.
Front Desk Manager
New England Ninja Academy
09.2022 - 05.2024
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Managed front desk maintenance of client records and lab data.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Resolved guest complaints by addressing issues with rooms promptly.
- Responded to telephone, email and in-person inquiries regarding enrollment, program information, payment, and guest concerns.
Education
BBA - Banking And Finance
University of North Carolina At Charlotte
Charlotte, NC12-2027
High School Diploma -
Lunenburg High School
Lunenburg, MA06-2024
Skills
- Conflict and issue documentation
- Payment oversight
- System updates
- Administrative skills
- Business management
- Basic Accounting
- Proactivity
Timeline
Dunkin' Donuts Team Member
KCMC Management Inc
11.2024 - Current
General Manager
CJ Pastelillo's Cafe
08.2024 - 11.2024
Fountain Worker
Friendly's Restaurant Corp., LLC
05.2024 - 08.2024
Front Desk Manager
New England Ninja Academy
09.2022 - 05.2024
BBA - Banking And Finance
University of North Carolina At Charlotte
High School Diploma -
Lunenburg High School
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