Luis A. Favela
Chicago,IL
Summary
Forward-thinking professional skilled in strategic planning and meeting daily requirements. Proven track record of coordinating schedules and workflows to ensure smooth operations and optimal productivity. Possesses a strong work ethic, resourcefulness, and a positive, upbeat nature that contributes to a collaborative work environment.
Overview
3
3
years of professional experience
Work History
Dunkin Donuts Shift Leader
Dunkin Donuts & Baskin Robbins
07.2021 - Current
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Streamlined inventory management processes, leading to reduced waste and optimized stock levels.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
- Conducted regular evaluations of employee performance, providing constructive feedback for continuous improvement.
Education
Bachelor of Administration - Business Administration
Saint Xavier University
Chicago, IL05.2026
Skills
- Production Reporting
- Operations Support
- Customer Service Management
- Technical Support
- Issue Resolution
- Creative Problem-Solving
- Account Management
- Sales and Upselling
- Positive attitude
- Cash handling
Timeline
Dunkin Donuts Shift Leader
Dunkin Donuts & Baskin Robbins
07.2021 - Current
Bachelor of Administration - Business Administration
Saint Xavier University
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