Cathy Banks Herndon
Riverview,MI
Summary
Compassionate, patient focused Registered Nurse with 20 years of clinical experience and hospital call-center knowledge.
2022 Recipient of Daisy Award.
Overview
26
26
years of professional experience
Work History
Clinical Nurse, Physical Medicine & Rehab Unit
Corewell Health (formaly Beaumont Hospital)
10000 Telegraph Rd. Taylor, Mi 48180
04.2016 - Current
- Managed patients recovering from medical or surgical procedures.
- Administered IVs. medications, and oxygen therapy while monitoring for adverse reactions and reporting reactions immediately.
- Oftentimes given the Charge RN role acting as a responsible and visible leader to junior staff and nurses.
- Precepted student nurses and oriented new hires, providing guidance, mentorship, and teaching.
Clinical RN
Aberdeen Skilled Nursing And Rehabilitation Center
5500 Fort Street Trenton, Mi 48183
03.2007 - 03.2016
- Exhibited strong critical thinking skills when assessing complex medical situations and determining appropriate interventions.
- Managed complex wound care, utilizing advanced techniques to promote healing and prevent infection.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
Clinical Nurse, Medical/Surgical Unit
Oakwood Annapolis Hospital
33155 Annapolis St. Wayne, Mi 48184
11.2004 - 03.2006
- Utilized critical thinking skills while participating in rapid response and code blue situations, contributing to positive patient outcomes.
- Provided direct patient care, stabilized patients, and determined next course of action.
- Managed care from admission to discharge.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
Call Center Representative
Oakwood Hospital And Medical Center
23400 Michigan Avenue Dearborn, Mi 48124
06.1998 - 09.2004
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Identify patients and other customers needs, clarify information and provide solutions and/or alternatives.
- Responsible for the scheduling of Xrays, CT scans, PET scans, MRIs, and other diagnostic testing.
- Mentored and trained new hires as they navigated our systems and protocols, fostering teamwork within the call center.
Education
Associate of Science - Nursing
Wayne County Community College District
Detroit, MI06.2004
Associate of Science - Criminal Justice
Henry Ford College
Dearborn, MIReferences
References available upon request.
Timeline
Clinical Nurse, Physical Medicine & Rehab Unit
Corewell Health (formaly Beaumont Hospital)
04.2016 - Current
Clinical RN
Aberdeen Skilled Nursing And Rehabilitation Center
03.2007 - 03.2016
Clinical Nurse, Medical/Surgical Unit
Oakwood Annapolis Hospital
11.2004 - 03.2006
Call Center Representative
Oakwood Hospital And Medical Center
06.1998 - 09.2004
Associate of Science - Nursing
Wayne County Community College District
Associate of Science - Criminal Justice
Henry Ford College