Cathy Banks Herndon
Riverview,MI
Summary
Compassionate, patient focused Registered Nurse with 20 years of clinical experience and hospital call-center knowledge.
2022 Recipient of Daisy Award.
Overview
26
26
years of professional experience
Work History
Clinical Nurse, Physical Medicine & Rehab Unit
Corewell Health (formaly Beaumont Hospital)
04.2016 - Current
- Managed patients recovering from medical or surgical procedures.
- Administered IVs. medications, and oxygen therapy while monitoring for adverse reactions and reporting reactions immediately.
- Oftentimes given the Charge RN role acting as a responsible and visible leader to junior staff and nurses.
- Precepted student nurses and oriented new hires, providing guidance, mentorship, and teaching.
Clinical RN
Aberdeen Skilled Nursing And Rehabilitation Center
03.2007 - 03.2016
- Exhibited strong critical thinking skills when assessing complex medical situations and determining appropriate interventions.
- Managed complex wound care, utilizing advanced techniques to promote healing and prevent infection.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
Clinical Nurse, Medical/Surgical Unit
Oakwood Annapolis Hospital
11.2004 - 03.2006
- Utilized critical thinking skills while participating in rapid response and code blue situations, contributing to positive patient outcomes.
- Provided direct patient care, stabilized patients, and determined next course of action.
- Managed care from admission to discharge.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
Call Center Representative
Oakwood Hospital And Medical Center
06.1998 - 09.2004
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Identify patients and other customers needs, clarify information and provide solutions and/or alternatives.
- Responsible for the scheduling of Xrays, CT scans, PET scans, MRIs, and other diagnostic testing.
- Mentored and trained new hires as they navigated our systems and protocols, fostering teamwork within the call center.
Education
Associate of Science - Nursing
Wayne County Community College District
Detroit, MI06.2004
Associate of Science - Criminal Justice
Henry Ford College
Dearborn, MIReferences
References available upon request.
Timeline
Clinical Nurse, Physical Medicine & Rehab Unit
Corewell Health (formaly Beaumont Hospital)
04.2016 - Current
Clinical RN
Aberdeen Skilled Nursing And Rehabilitation Center
03.2007 - 03.2016
Clinical Nurse, Medical/Surgical Unit
Oakwood Annapolis Hospital
11.2004 - 03.2006
Call Center Representative
Oakwood Hospital And Medical Center
06.1998 - 09.2004
Associate of Science - Nursing
Wayne County Community College District
Associate of Science - Criminal Justice
Henry Ford College