Cathy Beliakoff
Huntington Beach,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
24
24
years of professional experience
Work History
Guest Relations Supervisor
Walt Disney Parks And Resorts
Anaheim, California
05.2015 - Current
- Monitored guest services personnel for efficiency and accuracy of response to guest complaints.
- Collaborated with outside departments to coordinate solutions and retain guest satisfaction.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Administrative Assistant
Distributors Unlimited
Montebello, California
09.2001 - 10.2013
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Managed payroll for organization of 50 personnel.
- Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution.
- Prepared accounts for scheduled audits and assisted with audit process to facilitate faster completion of tasks.
Education
No Degree - Customer Service
Disney Institute
Anaheim, CABachelor of Arts - Psychology
UMass Global
Irvine, CA09.2024
Skills
- Guest Relations Supervisor
- Customer Satisfaction
- Maintaining Clean Work Areas
- Cash Register Operations
- Welcoming Guests
- Processing Credit Card Payments
- Customer Inquiries
- Recovery Techniques
- Attentive Service
- Special Requests
- Operational Efficiency
- New Product Information
Timeline
Guest Relations Supervisor
Walt Disney Parks And Resorts
05.2015 - Current
Administrative Assistant
Distributors Unlimited
09.2001 - 10.2013
No Degree - Customer Service
Disney Institute
Bachelor of Arts - Psychology
UMass Global