Cathy Bhattacharjee
Lakeland,FL
Summary
Experienced underwriter trained in handling new business and renewal policies. Possess 12 years of experience in the auto insurance industry and dedicated the last 7 years to underwriting policies with GEICO. Specialized in the policy investigation underwriting unit for the past 2 years with experience across multiple states. Conscientious and committed to adhering to standards, underwriting guidelines and authority levels. Excellent customer service, communication, and organizational skills with ability to multitask.
Overview
12
12
years of professional experience
1
1
Certification
Work History
PIU/UNDERWRITER II
GEICO
01.2022 - Current
- Review insurance policies to ensure policy concerns are addressed and policies are rated correctly.
- Evaluate policies for fraud concerns, including omission and misrepresentation.
- Run reports such as CLUE, MVR, VINDL, TLO, and Accurint.
- Effectively communicate with customers and collaborate with other departments in a friendly, courteous, and professional manner.
- Work from multiple systems simultaneously.
- Process necessary policy changes to match risk or take adverse action on policies.
- Identify and resolve application discrepancies for accuracy and compliance with relevant regulations.
- Utilized knowledge of insurance principles, policies and procedures to make decisions on risk assessment.
UNDERWRITER II
GEICO
01.2017 - 01.2022
- Ensured that state requirements were met and each policy was priced based on its risk characteristics per company guidelines.
- Handled inbound and outbound phone calls to assist customers with questions and obtain information needed for correct policy rating.
- Ran governmental and public information reports to gather missing information.
- Assisted less experienced underwriters.
- Processed requested and/or necessary policy changes.
COMPLIANCE/PERFORMANCE MONITOR
GEICO
01.2016 - 01.2017
- Assessed agent performance through call monitoring and grading.
- Performed quality evaluations for supervisor review.
- Analyzed and provided call performance data to management.
CUSTOMER SERVICE AGENT AND COACH
GEICO
01.2012 - 01.2016
- Answered inbound calls from customers and addressed their needs and concerns.
- Analyzed customer needs to find the best solutions.
- Assisted supervisors and trainers by working directly with new hires to provide coaching feedback.
- Assisted new and tenured agents with questions via a dedicated agent helpline.
Education
AA and continuing towards BA - Business Administration
POLK STATE COLLEGE
Lakeland, FL06.2026
Professional Designation - CPCU
The Institutes
Online Learning06.2025
Skills
- Analytical thinking
- Mathematically Inclined
- Detail Oriented
- Multitasking
- Insurance Knowledge
- Proficiency
- Underwriting Guidelines
- Risk Assessment
- Analyzing data
- Customer Service
- Team Building
- Client Relationship Building
Certification
- 20-44 Personal Lines Underwriter License, Florida, Resident
- Non-Resident, California, Texas
Timeline
PIU/UNDERWRITER II
GEICO
01.2022 - Current
UNDERWRITER II
GEICO
01.2017 - 01.2022
COMPLIANCE/PERFORMANCE MONITOR
GEICO
01.2016 - 01.2017
CUSTOMER SERVICE AGENT AND COACH
GEICO
01.2012 - 01.2016
AA and continuing towards BA - Business Administration
POLK STATE COLLEGE
Professional Designation - CPCU
The Institutes
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