Cathy Bhattacharjee
Lakeland,FL
Summary
Professional underwriter with keen eye for detail and strong commitment to accuracy. Extensive experience in evaluating risks and analyzing policies for fraud indicators. Highly collaborative team player, adaptable to changing needs, and focused on delivering results. Proficient in risk assessment, policy analysis, and client communication. Robust background in underwriting, specializing in risk assessment and policy evaluation. Proven track record of making informed decisions that align with company goals and regulatory standards.
Overview
14
14
years of professional experience
Work History
PIU Underwriter
GEICO
Lakeland, FL
06.2022 - Current
- Analyze loss experience, financial conditions and physical characteristics of risks
- Made approval and denial recommendations by determining accurate risk levels.
- Identified and resolved application discrepancies for accuracy and compliance with relevant regulations.
- Ensured compliance with regulatory requirements through diligent monitoring of industry changes and updating internal policies accordingly.
- Communicate effectively with customers and other associates through verbal and/or written means
Underwriter II
GEICO
11.2017 - 06.2022
- Provided excellent customer service by addressing inquiries promptly and offering comprehensive explanations of underwriting decisions.
- Documented underwriting decisions and provided evidence of compliance with applicable regulations.
- Enhanced customer satisfaction, providing detailed explanations on underwriting decisions and policy benefits.
- Elevated company reputation by maintaining high accuracy in risk evaluation and policy pricing.
- Made approval and denial recommendations by determining accurate risk levels.
- Identified and resolved application discrepancies for accuracy and compliance with relevant regulations.
- Conducted regular audits of underwriting files to ensure accuracy, compliance, and consistency in decision-making processes.
- Increased customer satisfaction through timely communication and efficient handling of policy documents.
- Mitigated potential financial losses, closely monitoring high-risk accounts and recommending appropriate actions.
Customer Service Representative
GEICO
06.2012 - 11.2017
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Trained staff on operating procedures and company services.
- Trained new personnel regarding company operations, policies and services.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Responded to customer requests for products, services, and company information.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Education
Bachelor of Science - Business Administration
Polk State College
Lakeland, FL12-2026
CPCU - Chartered Property and Casualty Designation - Insurance And Risk Management
The Institutes
Malvern, PA08-2025
Skills
- Analyzing data
- Interpersonal skills
- Risk evaluation
- Time management
- Multitasking
- Attention to detail
- Decision-making
- Critical thinking
- Active listening
- Documentation review
- Policy renewal
- Risk management
Timeline
PIU Underwriter
GEICO
06.2022 - Current
Underwriter II
GEICO
11.2017 - 06.2022
Customer Service Representative
GEICO
06.2012 - 11.2017
Bachelor of Science - Business Administration
Polk State College
CPCU - Chartered Property and Casualty Designation - Insurance And Risk Management
The Institutes