Cathy B. Jackson
Progressive
Sacramento,CA
10
years of professional experience
Highly effective in oral and written communications and customer focused relations Resourceful problem solver, skilled in identifying and meeting needs Able to work collectively and independently to achieve team’s goals and objectives Strong computer proficiency
Work History
Senior Multi-Product Specialist
9 Years 10 Months- Collaborated with cross-functional teams to enhance product features and customer satisfaction.
- Provided support to team members on new product initiatives and updates.
- Developed and maintained comprehensive product documentation for customers seeking homeowners insurance.
- Streamlined communication processes between departments to ensure alignment on product launches.
Porting Administrative Representative
- Communicate with customers utilizing web-based tools with high degree of proficiency
- Resolve complex porting issues that occur during the number transfer process
- Work independently with customers, wireless, landline carrier and internal customers to clarify porting process
Customer Care Representative
- Received inbound calls from customers regarding wireless product and services
- Assisted customers with billing issues, equipment, roaming, plan features, wireless coverage areas and equipment and system troubleshooting
- Activated wireless service for customers and assisted other sale channels
Paralegal/Office Manager
- Worked with attorney in daily operation of law practice
- Opened and closed law office, performed clerical functions, billing and bookkeeping, legal calendaring, and conducted initial client interviews
- Conducted legal research
Education
Bachelor of Science
Paralegal Certificate
Skills
Verbal communication
File organization
Scheduling appointments
Document management
Customer service
Problem-solving
Critical thinking
Timeline
Senior Multi-Product Specialist
Progressive
10.2016 - CurrentRead More
Lincoln Law School
Paralegal Certificate
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Paralegal/Office Manager
Harold Machen, Attorney
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Customer Care Representative
Verizon Wireless
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Porting Administrative Representative
Cingular Wireless
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Mississippi University for Women
Bachelor of Science
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