Cathy Brigdon Arnold
Summary
Experienced candidate with vast background in customer service roles. Possesses extensive knowledge of policies, procedures, and regulations related to cash handling and customer relations. Consistently praised for providing fast and accurate service, as well as being able to recognize and resolve customer complaints. Committed to providing outstanding customer service and maintaining an efficient and organized workplace.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Correspondence Phone Support Intermediate
Blue Shield of California
09.2021 - 05.2025
- I currently accept incoming calls concerning member's eligibility, benefits, provider information, monthly premium billing, clinical and pharmacy needs. Review and analyze member claims for accuracy. Assist members with appeal and coverage decisions and much much more
Cashier
Lowes Home Improvment
02.2018 - 09.2021
- Customer service representative
- Provide team support during high volume and peak business hours
- Process merchandise purchases
- Receive payments by cash, check, credit/debit cards
- Issue receipts, refunds, credits due to customers
- Maintain sanitary workstation.
Cashier
Stineman's Ace Hardware
04.2008 - 02.2018
- Customer service specialist
- Process merchandise, returns, refunds, credits and change due customers
- Post charges to house customer accounts, stock shelves and maintain clean and orderly checkout areas.
Education
Completed Coursework - Phlebotomy
Sutter County One Stop
Completed Coursework - Accounting/Data Entry
Sutter County One Stop
Skills
- Medical Terminology
- Data Entry
- 10 Key by touch
Certification
- G.E.D.
- Phlebotomy
Timeline
Correspondence Phone Support Intermediate
Blue Shield of California
09.2021 - 05.2025
Cashier
Lowes Home Improvment
02.2018 - 09.2021
Cashier
Stineman's Ace Hardware
04.2008 - 02.2018
Completed Coursework - Accounting/Data Entry
Sutter County One Stop
Completed Coursework - Phlebotomy
Sutter County One Stop
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