Cathy Campagne
Clarksville,TN
Summary
Experienced Office Management and Administration Professional experienced in optimizing productivity, efficiency, and service quality across various environments. Highly dependable, ethical, and reliable support specialist and leader who works effectively with cross-functional teams to ensure operational and service excellence.
Overview
26
26
years of professional experience
Work History
Office Manager
Carter Periodontics & Implant Dentistry
06.2017 - Current
- Supervise day to day activities of a specialty dental practice to include improving patient employee relations
- Manage compliance with OSHA, state and federal regulation
- Establish workflow processes, monitor daily productivity and implement modifications to improve overall performance of personnel.
- Evaluate employee records and productivity to complete employee evaluations.
- Help support staff as needed with appointment scheduling, treatment planning and insurance filing
- Oversee patient relations and handle patient complaints
- Coordinate team meetings, determine staff schedules, staff training and motivation
Registered Dental Assistant
Carter Periodontics & Implant Dentistry
10.2011 - 06.2018
- Greets and prepares patients for dental exams and procedures
- Effectively operates radiograph machines and processes dental radiographs
- Accurately documents patient medical and dental histories
- Assists dentist with preventative, general and surgical procedures
- Properly sterilizes dental equipment and examination rooms in accordance with infection control policies
- Delivers preoperative and postoperative care to patients
- Expertly manages difficult or emotional patient situations and responds to patient needs.
Administrative Assistant
College of Science and Mathematics, Austin Peay State University
08.2004 - 05.2005
- Worked under the direction and supervision of OSM Dean
- Managed workflow, reporting procedures and implementation of established University procedures
- Organized and maintained personnel, financial and other confidential records within the COSM
- Trained and supervised student employees
- Provided procedural and policy information to chairs, secretaries, program directors and students
- Organized and coordinated processes related to retention, tenure and promotion of college faculty.
Assistant Chief of Staff, G1
U.S. Army Active Duty
12.2002 - 01.2004
- Supervised five civilian employees and 20 enlisted solders in the G1, Personnel Operation Branch
- Directed Assistant Chief of Staff, G1, within the following areas: personnel readiness, replacement operations, sponsorship, awards, evaluations and courts and boards
- Oversaw the Assistant Chief of Staff, G1 Rear Detachment budget and the Personnel Operations Branch budget
- Operated Fort Campbell Casualty Area Command, which includes the state of Tennessee and 51 counties in Southeastern Kentucky.
Adjutant, S1
U.S. Army Active Duty
05.2001 - 12.2002
- S1 for a 400 Soldier Support Battalion
- Advised the Battalion Commander on all matters related to personnel
- Assisted four company commanders by accounting for and keeping Soldiers combat ready
- Coordinated with Division Staff members at both the Installation and Department of the Army level
- Led and motivated seven soldiers within the Soldier Support Battalion
- Additionally served as the Battalion Postal Officer and Meal Card Control Officer
Medical Laboratory Technician
Cape Fear Valley Medical Center
12.1997 - 12.1998
- Medical Laboratory Technician for a 916 patient bed facility
- Maintained quality results by running standards and controls, verifying equipment function through routine equipment maintenance, to include calibrating and monitoring quality control measures and protocols
- Performed routine testing in Blood Bank, Hematology, Chemistry and Toxicology
- Plated cultures in Microbiology to include performing gram stains, strep screen testing and bacterial antigen detection testing
- Demonstrated and upheld professional standards, hospital policies and procedures, federal state and local requirements and JCAHO standards.
Education
Bachelor of Science - Medical Technology
Austin Peay State University
Clarksville, TN12.2008
Bachelor of Science - Biology
Austin Peay State University
Clarksville, TN05.2001
Associate of Applied Science - Clinical Laboratory Science
Lorain County Community College
Elyria, Ohio06.1997
Skills
- Open Dental, Carestream Imaging & Microsoft Office Patient Charting & Treatment Planning
- Current Dental Terminology Skilled in patient settings
- Dental Insurance eligibility & processing problem resolution
- Competency OSHA and HIPPA competent
- Claims appeal procedures
- Workflow Planning
- Report Writing
- Travel Coordination
Affiliations
Registered Dental Assistant, Dental Radiology, Tennessee Board of Dentistry, Medical Laboratory Technician, State of TN Health Related Boards.
Timeline
Office Manager
Carter Periodontics & Implant Dentistry
06.2017 - Current
Registered Dental Assistant
Carter Periodontics & Implant Dentistry
10.2011 - 06.2018
Administrative Assistant
College of Science and Mathematics, Austin Peay State University
08.2004 - 05.2005
Assistant Chief of Staff, G1
U.S. Army Active Duty
12.2002 - 01.2004
Adjutant, S1
U.S. Army Active Duty
05.2001 - 12.2002
Medical Laboratory Technician
Cape Fear Valley Medical Center
12.1997 - 12.1998
Bachelor of Science - Medical Technology
Austin Peay State University
Bachelor of Science - Biology
Austin Peay State University
Associate of Applied Science - Clinical Laboratory Science
Lorain County Community College
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