Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cathy Castro

Fort Worth,TX

Summary

Motivated professional with strong work ethic, adaptability, and exceptional interpersonal skills. Demonstrated ability to manage time effectively and organize tasks across diverse settings. Committed to enhancing skills while contributing to overall company growth.

Overview

3
3
years of post-secondary education
12
12
years of professional experience

Work History

Customer Service housekeeping

Self Employed Services
Fort Worth, Texas
10.2022 - Current
  • Customer service and caregiver
  • Addressed client needs, fostering strong relationships and trust with clients.
  • Delivered groceries to customers' homes, enhancing customer satisfaction through timely service.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Achieved cost-savings by developing functional solutions to problems.
  • Operated a variety of machinery and tools safely and efficiently.
  • Conducted routine maintenance and repairs on mechanical systems and industrial equipment.

Customer Service Manager

Jet Cleaners
Crowley, Texas
01.2015 - 10.2022
  • Led customer service team to enhance client satisfaction and service quality through effective support.
  • Trained staff on best practices for handling customer inquiries and complaints to improve resolution times.
  • Developed training materials to enhance team knowledge and skills for improved service delivery.
  • Coordinated delivery of supplies to six company cleaners.
  • Making sure everything is accounted for and completed correctly

Education

AI And Coding - Coding And AI

Online Courses
Fort Worth, TX
01.2025 - 08.2026

Customer Service - Customer Service

Online Courses
Fort Worth, TX
01.2025 - 08.2026

Keller High School
Keller, TX

Skills

  • Machine learning
  • Customer service
  • Team building
  • Problem solving
  • Conflict resolution
  • Project management

Timeline

AI And Coding - Coding And AI

Online Courses
01.2025 - 08.2026

Customer Service - Customer Service

Online Courses
01.2025 - 08.2026

Customer Service housekeeping

Self Employed Services
10.2022 - Current

Customer Service Manager

Jet Cleaners
01.2015 - 10.2022

Keller High School
Cathy Castro