Cathy Cuppy White
Sioux Falls,SD
Summary
Results-driven professional with exemplary communication skills and a strong focus on regulatory compliance. Successfully enhanced operational efficiency through initiative and process optimization, while fostering collaborative relationships across departments. Proven ability in risk assessment and project management, delivering impactful solutions that align with organizational goals.
Overview
31
31
years of professional experience
Work History
Risk Analyst II
Pathward
Sioux Falls, SD
01.2025 - 02.2026
- Prepared risk agendas and materials for executive and senior management in line with charters.
- Established collaborative relationships with compliance, BSA/AML, TPR, IT, and audit stakeholders to enhance risk management processes.
- Acted as liaison with regulatory bodies and additional external stakeholders.
- Developed comprehensive questionnaires for third-party partners to support timely and thorough packet preparation.
- Reviewed and updated internal procedures to align with evolving business and industry regulations.
Senior Operations Process Coordinator/Process Coordinator
Pathward/MetaBank
Sioux Falls, SD
11.2017 - 01.2025
- Led project to complete 30 fee reviews and 30 website assessments, ensuring thorough evaluation within fiscal year.
- Developed and maintained multiple departmental procedures to standardize operations.
- Created self-approval program to streamline processes for partners and Pathward.
- Directed temporary employees to achieve project milestones and support operational objectives.
- Communicated effectively with partners and internal departments to ensure alignment.
- Trained partners and educated coworkers on third-party application processes.
- Maintained communication with BSA, compliance, and third-party risk to provide accurate guidance.
- Ensured Pathward's adherence to regulations regarding third-party applications and KYTP exceptions.
Training & Quality Coach
MetaBank
Sioux Falls, SD
01.2017 - 11.2017
- Facilitated training sessions to develop staff skills and knowledge.
- Provided feedback and coaching to improve individual performance and team outcomes.
- Completed quality reviews of customer service associates to ensure standards.
- Updated and streamlined department procedures to enhance operational efficiency.
Implementation Specialist | Project Coordinator | Operations
Wells Fargo/ Norwest Bank
Minneapolis, MN
08.1995 - 05.2016
- Resolved high-impact needs for a complex new program, leading to successful pilot launch by identifying requirements and prioritizing effectively.
- Coordinated 100+ comprehensive seminars, facilitating professional development for thousands of leaders.
- Drafted an effective communications plan, workflow and templates that informed and prepared leaders for an in-depth value-add learning experience.
- Collaborated with key stakeholders to identify and implement print and fulfillment needs. Documented, communicated and delegated process timely and accurately.
- Resolved wide range of questions and problems from vendors, facilitators, executives, etc. Committed to providing a superior level of service to all levels of the organization.
- Led efforts to create and implement an online nomination system.
- Assessed needs to create successful logistical support standards for dozens of executive level learning programs.
- Managed an annual budget of nearly $200k within a 1% variance of calculated forecast.
Education
Bachelor’s Degree - Business Administration
Augsburg College
Minneapolis, MNAssociate Degree - Banking/Finance
Lake Area Technical Institute
Watertown, SDSkills
- Risk management
- Compliance reviews
- Variance analysis
- Process optimization
- Policy development
- Operational reporting
- Project management
- Change management
- Vendor management
- Cross-functional leadership
- Team collaboration
- Business coaching
- Organizational and administrative skills
- Microsoft Office proficiency
- Superior customer service
- Exemplary communication skills
Leadership Experience
- Lincoln High School Booster Club, President/Vice President/Representative
- Junior Achievement, Volunteer
Timeline
Risk Analyst II
Pathward
01.2025 - 02.2026
Senior Operations Process Coordinator/Process Coordinator
Pathward/MetaBank
11.2017 - 01.2025
Training & Quality Coach
MetaBank
01.2017 - 11.2017
Implementation Specialist | Project Coordinator | Operations
Wells Fargo/ Norwest Bank
08.1995 - 05.2016
Bachelor’s Degree - Business Administration
Augsburg College
Associate Degree - Banking/Finance
Lake Area Technical Institute