Open To Work
Claudia Celestino
Fort Worth,TX
Work Preference
Summary
Operation Risk Associate Analyst II with extensive experience at Citi, specializing in regulatory compliance and quality assurance. Demonstrated expertise in risk assessment and client relationship management, leading cross-team collaborations to improve operational efficiency. Achieved measurable enhancements in account resolution outcomes through streamlined processes.
Overview
30
30
years of professional experience
Work History
Operation Risk Associate Analyst II
Citi
Irving, Texas
03.1996 - 04.2026
- Monitored QA processes for business partners, ensuring compliance with Credit Risk regulations and enhancing operational integrity.
- Updated QA procedures to align with Regulatory and Contractual guidelines, improving adherence across teams.
- Collaborated with business partners to establish a unified QA platform across all business lines.
- Collaborated with diverse teams to achieve goals and effectively resolve product-related issues, fostering cross-functional cooperation.
Ops Support Representative II
Citi
- Executed daily quality control processing, ensuring compliance with organizational standards and enhancing service reliability.
- Provided implementation support to streamline processes, contributing to improved operational efficiency.
- Interpreted and applied policies, procedures, and guidelines to mitigate organizational risks and maintain regulatory compliance.
Loss Mitigation Specialist 3 Safe Act
Citi
- Resolved accounts via modification, short sale, forbearance, deferment, and full payoffs to facilitate customer retention and mitigate losses.
- Leveraged strong negotiation skills to achieve favorable outcomes.
- Streamlined account resolution processes through effective organization, enhancing overall efficiency in managing client accounts.
- Prepared and followed up on documentation, ensuring timely execution of signed agreements and compliance with regulations.
Client Relations Coordinator
Citi
- Managed individual pipeline to guarantee timely loan processing and maintain client satisfaction.
- Assisted Account Executives in resolving escalated issues for assigned brokers, enhancing broker relationships.
- Communicated loan status and requirements while interfacing with underwriters and brokers.
- Processed files from receipt to clear-to-close status, ensuring accurate scheduling of loans.
Senior Account Resolution Specialist
Citi
- Resolved accounts 0 - 120 days past due to reduce potential losses within portfolio.
- Negotiated arrangements with customers to maintain account status and prevent escalation.
- Communicated with customers, attorneys, vendors, and field managers to achieve effective resolutions.
- Trained new employees and supported existing staff.
Education
High School Diploma -
YJB Community Schools
Panora, IA05-1973
Skills
- Risk management
- Regulatory compliance
- Operational risk analysis
- Risk mitigation strategies
- Data analysis techniques
- Client management
Timeline
Operation Risk Associate Analyst II
Citi
03.1996 - 04.2026
Senior Account Resolution Specialist
Citi
Client Relations Coordinator
Citi
Loss Mitigation Specialist 3 Safe Act
Citi
Ops Support Representative II
Citi
High School Diploma -
YJB Community Schools