Nicole Seachris
Hutchinson,KS
Summary
At Bread Financial, I honed my analytical skills and relationship management, significantly minimizing risk and enhancing customer satisfaction. My adeptness at navigating complex financial landscapes and fostering client loyalty through exceptional service underscores my professional ethos. This blend of technical proficiency and interpersonal acumen has been pivotal in driving process improvements and achieving compliance with industry standards.
Assist with work flow and obtaining high productivity that meets department standards. Work with our departments daily dialer strategy to be able to perform accurate work flow and skip tracing accounts during contact management queue. Gathering data from CBR and Web Collections to find possible contact numbers to add to the dialer to help increase productivity and reach customers.
I use IEX to make my weekly work schedule and to track any down time and or missed punches, to add and adjust in real time moving any or adding any additional worked hours. Making sure that my requests planned or unplanned activities are approved and accounted for.
Utilize a variety of resources and tools to be able to preform my current role precisely. Such as MS Teams for daily work, IEX system, CMQ contact management dialer, use daily strategy to perform accurate work lists, Utilize Web Collections and Alvaria and CBR for Skip Tracing daily, have knowledge in utilizing Word, Excel and MS Office Tools.
Overview
2
2
years of professional experience
Work History
Payment Solutions Advoc, Credit Risk and Operation
Bread Financial
Hutchinson, KS
12.2022 - Current
- Developed strong relationships with clients, fostering trust and loyalty through attentive service and support.
- Played an integral role in maintaining strict adherence to privacy protocols while handling sensitive financial information.
- Leveraged analytical skills to assess risk factors associated with various transactions, minimizing potential losses.
- Utilized software tools effectively to manage a high volume of transactions without compromising accuracy or timeliness.
- Worked diligently under pressure during peak periods, maintaining a consistent record of excellent performance.
- Provided exceptional customer service, resolving disputes promptly and professionally.
- Contributed to business growth by identifying opportunities for improvement in payment processes and customer experience.
- Ensured compliance with industry regulations by staying up-to-date on the latest policies and guidelines.
- Enhanced customer satisfaction by efficiently processing payment transactions and addressing client concerns.
- Managed accounts receivable, ensuring timely collection of payments from customers.
- Maintained a high level of accuracy in data entry to prevent discrepancies and improve overall efficiency.
- Maintained accurate records of customer accounts, payments and payment plans.
- Monitored customer accounts for payment delinquency and initiated collection efforts.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Worked with customer to create debt repayment plan based on current financial condition.
- Established relationships with customers to encourage payment of delinquent accounts.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
- Developed and documented collection procedures and policies to comply with government regulations.
- Deployed automated system tracking and skip tracing to locate hard-to-find, re-located customers.
Education
Diploma -
Nickerson High School
Nickerson, KS05.2000
Skills
- Payment processing knowledge
- Strong analytical skills
- Relationship Management
- Financial Acumen
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Updating Customer Accounts
- Reliability
- Excellent Communication
- Critical Thinking
- Clear Communication
- Team Collaboration
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Debt Settlement
- Decision-Making
- Debt recovery
- Relationship Building
- Payment Scheduling
- Documentation and Recordkeeping
- Professional ethics
- Negotiation and Resolution
- Team building
- Analytical and Critical Thinking
- Task Prioritization
- Work Planning and Prioritization
- Self Motivation
- Interpersonal Skills
- Analytical Thinking
- Conflict Resolution
- Accurate payment posting
- Computer Literacy
- Goal Setting
- Risk Assessment
- Problem Identification
- Account Monitoring
- Professionalism
- Pleasant Telephone Demeanor
- Fair Debt Collections Practices
- Basic Mathematics
- Account Reconciliation
- Payment Processing
- Time management abilities
- Continuous Improvement
- Adaptability
- Written Communication
- Managing Delinquent Accounts
- Debt Repayment Negotiation
- Telephone Etiquette
- Risk Management
- Professional Demeanor
- Dispute Resolution
- Problem-solving aptitude
- Stress Management
- Financial Documentation
- Persuasive Negotiation
- Skip Tracing
- Delinquent Account Notification
- Legal Compliance
- Credit management
- Account Management
- Quality Standards Compliance
- Negotiation Tactics
Timeline
Payment Solutions Advoc, Credit Risk and Operation
Bread Financial
12.2022 - Current
Diploma -
Nickerson High School