JACKNA ST. FLEUR
Coral Springs,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Digital Payments and solutions
Fiserv
Coral Springs, FL
03.2023 - Current
- Strong computer skills, accurately manipulating databases, and updating customer information.
- Team player – stepping up to support others and the broader mission of the customer.
- Multi-task while managing a high volume of incoming calls, cases, and chat-based inquiries.
- Clearly detail issues for resolution.
- Researched and resolved customer inquiries regarding payments and payment solutions.
Sales Associate
Ross Dress For Less
Coral Springs, FL
08.2021 - 01.2024
- Greet customers in a friendly and polite manner
- Assist customers with requests in store
- Demonstrate knowledge of products and services to customers
- Keep an eye on inventory levels and restock shelves as needed
- Educate customers about current promotions and advertisements
- Ring up customers at the cash register, take payments, and issue receipts.
Health Care Advocate
Teleperformance
North Lauderdale, Florida
10.2018 - 03.2023
- Receive inbound customer calls, achieve agreed targets and standards applied to the account, resolve complaints
- Use tools and systems to identify the problems of the clients and the solution required
- Always provide excellent customer service
- Escalate clients’ problems to the corresponding groups of the resolution when facing a problem requiring escalation
- Ensure every incident is documented in an adequate manner
- Participate in ongoing training courses.
Home Companion
Papa pal
Pompano beach, Florida
08.2015 - 03.2016
- Assist with personal activities, such as bathing, dressing and grooming
- Light housekeeping, such as doing laundry, washing dishes and changing the bed linens
- Plan, prepare and serve meals
- Assist the client with taking daily medications.
Education
Bachelor of Applied Science In Supervision And Management -
Maimi DADE COLLEGE
Miami, Florida04.2022
Associate of Arts -
Miami Dade College
Miami, Florida01.2014
Skills
- Documentation review
- Anatomy knowledge
- Medical terminology
- Medical records
- Human resources
- Microsoft Excel
- Microsoft Office
- Microsoft Outlook
- Bilingual
- CPR Trained
- Payment processing knowledge
- Investigative research
Certification
Business Specialist/Human Resources, Miami Dade College, Broward, Florida, 04/2022
Timeline
Digital Payments and solutions
Fiserv
03.2023 - Current
Sales Associate
Ross Dress For Less
08.2021 - 01.2024
Health Care Advocate
Teleperformance
10.2018 - 03.2023
Home Companion
Papa pal
08.2015 - 03.2016
Bachelor of Applied Science In Supervision And Management -
Maimi DADE COLLEGE
Associate of Arts -
Miami Dade College