Dreneisha Williams
Kansas City,MO
Summary
Skilled professional with experience in collections, customer service, data entry and claims. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Claims Adjuster position. Ready to help team achieve company goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Payment Solutions Associate
Bread Financial
10.2022 - Current
- Maintained accurate records of customer accounts, payments and payment plans.
- Responded to customer inquiries and provided detailed account information.
- Spearheaded initiatives aimed at increasing revenue generation through strategic upselling tactics.
- Monitored customer accounts for payment delinquency and initiated collection efforts.
- Contributed to business growth by identifying opportunities for improvement in payment processes and customer experience.
Car Sales Consultant
CarMax
10.2017 - 09.2023
- Collaborated with finance department to secure competitive financing options for customers, streamlining the purchasing process.
- Prepared purchased vehicles and completed final delivery checks.
- Prepared thorough documentation for each sale transaction including purchase agreements, trade-in evaluations, financing paperwork.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Developed successful sales strategies to maximize customer satisfaction and profit.
- Developed strong rapport with customers and created positive impression of business.
Collections Advisor
Usbank
02.2013 - 09.2018
- Monitored account histories to identify trends, enabling proactive actions in addressing potential delinquencies.
- Developed and documented collection procedures and policies to comply with government regulations.
- Generated and distributed monthly customer statements.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
- Worked in call center environment handling manual and automatically dialed outbound calls.
Education
Claims Adjuster - Claims Insurance
Texas Claims Adjuster
Texas City, TX01.2024
High School Diploma -
Excelsior Springs Job Corp
Excelsior Springs, MO02.2008
Skills
- Terms Review and Enforcement
- Payment Solicitation
- General Ledger
- Relationship Building
- Organizational Skills
- Payment processing knowledge
- Call center experience
- Complaint resolution
- Appointment Scheduling
- Filing
- Credit adjustments
- Staff Training
- Claims Review
Accomplishments
- Achieved Newbie Award by meeting aggressive business goals
Certification
Claims Adjuster All Lines
Timeline
Payment Solutions Associate
Bread Financial
10.2022 - Current
Car Sales Consultant
CarMax
10.2017 - 09.2023
Collections Advisor
Usbank
02.2013 - 09.2018
Claims Adjuster - Claims Insurance
Texas Claims Adjuster
High School Diploma -
Excelsior Springs Job Corp