Karah Bentley
Grove City,OH
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
10
10
years of professional experience
Work History
Payment Solutions Associate
Bread Financial
Columbus, OH
05.2022 - Current
- Monitored compliance with applicable laws, regulations, policies, and procedures related to payments processing.
- Contacted customers with delinquent accounts to solicit payment.
- Negotiated credit extensions and waivers when necessary.
- Encouraged customers to pay due amounts on credit accounts, claims or overdrawn checks.
Collector
PCB & ROSSMAN
New Albany, OH
04.2021 - 05.2022
- Developed collection methods to achieve or exceed company financial goals.
- Encouraged customers to pay due amounts on credit accounts, claims or overdrawn checks.
- Assisted customers with inquiries regarding billing statements and account status.
- Analyzed financial statements of debtors to determine feasible payment solutions.
- Managed customer accounts by obtaining payment information and updating records.
- Utilized various software programs to track customer transactions, manage data entry tasks, generate reports.
Cleaner
Master Clean Usa
Columbus, OH
02.2015 - 04.2021
- Cleaning and maintaining upkeep in break rooms, bathrooms, offices; disposing trash
- Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
- Completed routine maintenance checks, notifying management of needed repairs.
- Responded promptly to all customer complaints regarding cleanliness issues.
Home Health Aide
Star Company Services
New Albany, Ohio
09.2019 - 03.2020
- Provided emotional support to clients dealing with chronic illnesses or end-of-life situations.
- Maintained records of patient care, progress or problems to report and discuss observations.
- Assisted in ambulation and exercise routines for clients.
- Assisted with personal care activities, such as bathing, dressing and grooming.
- Administered medications as instructed by physician or nurse practitioner.
- Accompanied clients to doctors' offices or on other trips outside home.
- Improved patient outlook and daily living through compassionate care.
Education
High School Diploma -
Hilliard Davidson High School
Hilliard, OH06-2006
Some College (No Degree) - Nurse Assistant
Premier Choice Health Services
Columbus, OHSkills
- Payment processing
- Regulatory compliance
- Financial analysis
- Account management
- Customer service
- Effective communication
- Time management
Timeline
Payment Solutions Associate
Bread Financial
05.2022 - Current
Collector
PCB & ROSSMAN
04.2021 - 05.2022
Home Health Aide
Star Company Services
09.2019 - 03.2020
Cleaner
Master Clean Usa
02.2015 - 04.2021
High School Diploma -
Hilliard Davidson High School
Some College (No Degree) - Nurse Assistant
Premier Choice Health Services