Craig Braithwaite
Kansas City,KS
Summary
Adaptable professional with 20 years of work experience and proven knowledge of leadership, problem-solving, and work ow prioritization. Aiming to leverage my abilities to successfully ll the Lead Role at your company.
Overview
16
16
years of professional experience
Work History
PAYMENT SOLUTIONS ASSOCIATE
Bread
11.2021 - Current
- Advised customers of necessary actions and strategies for debt repayment.
- Located and monitored overdue accounts, using computers and variety of automated systems.
- Arranged for debt repayment and established repayment schedules, based on customers' nancial situations.
- Adhered to quality and service standards to support operational goals.
- Team Captain, CEP and AEC Member and Peer Mentoring
COLLECTIONS AGENT
Radius Global Solutions
01.2008 - 11.2021
- Processed payments and applied to customer balances.
- Achieved performance goals on consistent basis.
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Collected
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Collected Student Loan/3rd Party Debt
- Skip Tracing
Education
High School Diploma -
Shawnee Mission West High School
Overland Park, KSSkills
- Detailed Oriented
- Customer Focused, Self Motivated, Excellent
- Communication and Interpersonal Skills
- Analytical and Critical Thinking
- Credit Extension Negotiation
- Debt Repayment Negotiation
- Updating Customer Accounts
- Service Quality Standards
- Negotiation and Resolution
- Credit and Collections
Timeline
PAYMENT SOLUTIONS ASSOCIATE
Bread
11.2021 - Current
COLLECTIONS AGENT
Radius Global Solutions
01.2008 - 11.2021
High School Diploma -
Shawnee Mission West High School
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